Customer Support

About this category

24 products from 24 companies, the earliest first recorded in 2010.

By business model: Paid 16 · Freemium 7 · Open (open weights/source) 1.

Recorded uses in this category: Customer support.

The longest-standing record here is Freshdesk (2010); the most recent arrival is Fin (2023).

This category covers AI agents and platforms that automate customer service. They resolve inquiries across chat, email, and voice, and assist human support teams.

Fields taken from the product records use the record dates shown. Sourced claims are labelled per product: verified against the linked page on the date shown, taken from the product record without re-checking, or not independently verified.

Every product here, one line each

• Ada — Paid; Customer support. Made by Ada, first recorded 2016. Pricing: Ada is a paid enterprise product; pricing is quote-based and typically tied to conversation or resolution volume rather than a public per-seat price.
• Boost.ai — Paid; Customer support. Made by Boost AI AS, first recorded 2016. Pricing: Boost.ai does not publish list prices; the platform is sold to enterprises through demo-based sales and custom quotes.
• Chatbase — Paid; Customer support. Made by Chatbase, first recorded Not recorded. Pricing: Paid tiers use monthly message credits; Hobby shows a seven-day trial. Annual equivalents, extra agents, storage, and branding removal change cost.
• Cognigy — Paid; Customer support. Made by Cognigy GmbH, first recorded 2016. Pricing: Cognigy is sold through enterprise sales; the company does not publish a pricing page or list prices.
• Crisp — Freemium; Customer support. Made by Crisp, first recorded Not recorded. Pricing: Free offers a shared inbox with two seats but no AI credits. Paid pricing is per workspace; AI credit budgets and agent-builder eligibility differ by tier, with a 14-day trial.
• CustomGPT.ai — Paid; Customer support. Made by CustomGPT.ai, first recorded Not recorded. Pricing: Standard and Premium are paid plans with a seven-day trial. Query, agent, storage and team limits differ; annual billing differs from monthly prices.
• Dante AI — Freemium; Customer support. Made by Dante AI, first recorded Not recorded. Pricing: Free lists one agent and up to 100 messages monthly. Paid tiers raise limits; phone-number rental is separate and API access appears on Pro.
• Decagon — Paid; Customer support. Made by Decagon, first recorded 2023. Pricing: Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.
• Dixa — Paid; Customer support. Made by Dixa ApS, first recorded 2018. Pricing: Dixa prices agent access per seat, with the AI agent priced per conversation separately from seats. The company publishes a pricing page and does not offer a self-serve free trial.
• DocsBot AI — Freemium; Customer support. Made by DocsBot, first recorded Not recorded. Pricing: Free is for personal use with one bot, 50 source pages and 100 monthly AI credits. Paid tiers increase sources, actions and seats; model usage consumes credits.
• Fin — Paid; Customer support. Made by Intercom, first recorded 2023. Pricing: Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.
• Forethought — Paid; Customer support. Made by Forethought (Zendesk), first recorded 2018. Pricing: Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
• Freshdesk — Freemium; Customer support. Made by Freshworks, first recorded 2010. Pricing: Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.
• Gorgias — Paid; Customer support. Made by Gorgias, first recorded 2015. Pricing: Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.
• Help Scout — Paid; Customer support. Made by Help Scout, first recorded 2011. Pricing: Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
• Kommunicate — Paid; Customer support. Made by Kommunicate, first recorded Not recorded. Pricing: Plans offer a 30-day trial without a card. Starter is billed monthly at $40 with 250 conversations; additional agents, seats and conversation overages cost extra.
• Kore.ai — Paid; Customer support. Made by Kore.ai, first recorded Not recorded. Pricing: The reviewed product pages direct buyers to a demonstration and enterprise discussion. A comparable public starting amount and ongoing free allowance were not established.
• Sierra — Paid; Customer support. Made by Sierra, first recorded 2023. Pricing: Sierra is a paid enterprise platform; pricing is quote-based and commonly tied to resolved conversations rather than seats.
• SiteGPT — Paid; Customer support. Made by SiteGPT, first recorded Not recorded. Pricing: Self-serve plans have a seven-day card-required trial. Starter lists $59 monthly or $468 yearly; model choice changes the effective message allowance.
• Tidio — Freemium; Customer support. Made by Tidio, first recorded 2013. Pricing: Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.
• Wonderchat — Freemium; Customer support. Made by Wonderchat, first recorded Not recorded. Pricing: Free lists 50 AI replies monthly, one agent and two seats. Paid plans add reply and knowledge allowances; unlimited seats start with Starter, and API/MCP is listed on Basic.
• Yellow.ai — Freemium; Customer support. Made by Yellow.ai, first recorded Not recorded. Pricing: The official page lists limited Free and custom Enterprise options. Session and resolution metering, channels, integrations and governance differ; obtain a workload-specific quote.
• Zammad — Open (open weights/source); Customer support. Made by Zammad GmbH, first recorded 2016. Pricing: Zammad's source code is available under the GNU AGPLv3 license and can be self-hosted; Zammad GmbH also sells hosted plans, for which pricing is published on its website.
• Zendesk AI — Paid; Customer support. Made by Zendesk, first recorded 2023. Pricing: Zendesk AI is sold with Zendesk Suite and related plans; pricing is quote- or plan-based rather than a public per-resolution consumer SKU.

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