Zammad
by Zammad GmbH · zammad.com ↗
Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans
customer-support helpdesk ticketing open-source
- Category
- Customer Support
- Business model
- Open (open weights/source)
- Availability
- Global
- Launched
- 2016-10
- Record updated
- 2026-09-10
- Pricing
- zammad.com ↗
- Documentation
- docs.zammad.org ↗
- Founded
- 2014
- Headquarters
- DE
- Canonical URL
- https://globalaiproductindex.com/products/zammad/
Overview
Zammad GmbH is based in Berlin, Germany (Marienstraße 18; Commercial Register Charlottenburg HRB 163946 B) and was founded in 2014 as the commercial counterpart to the open-source project. Version 1.0 of the software was released in October 2016. Zammad is a web-based helpdesk and ticketing system whose source code is published under the GNU AGPLv3 license; it connects email, chat, telephone, and social channels and provides a REST API. It is available both as hosted plans and as a self-hosted deployment, and the project includes migration tooling from other helpdesks.
Key features
- Web-based helpdesk and ticketing system
- Connects email, chat, telephone, and social channels
- REST API
- Hosted plans and self-hosted deployment
- Migration tooling from other helpdesks
Use cases
- Managing customer support tickets in a shared helpdesk
- Collecting requests from email, chat, telephone, and social channels
- Migrating support operations from another helpdesk system
Pricing
Zammad's source code is available under the GNU AGPLv3 license and can be self-hosted; Zammad GmbH also sells hosted plans, for which pricing is published on its website.
Frequently asked questions
Is Zammad open source?
Yes. Zammad's source code is published under the GNU AGPLv3 license.
Can Zammad be self-hosted?
Yes. Zammad can be self-hosted, and the company also offers hosted plans.
When was Zammad founded?
Zammad GmbH was founded in 2014, and version 1.0 of the software was released in October 2016.
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- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
Sources
This record was last reviewed on 2026-09-10.
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