Zammad
by Zammad GmbH
At a glance
Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans
customer-support helpdesk ticketing open-source
- Licence
- AGPL-3.0
- Category
- Customer Support
- Business model
- Open (open weights/source)
- Availability
- Global
- Launched
- 2016-10
Overview
Zammad GmbH is based in Berlin, Germany (Marienstraße 18; Commercial Register Charlottenburg HRB 163946 B) and was founded in 2014 as the commercial counterpart to the open-source project. Version 1.0 of the software was released in October 2016. Zammad is a web-based helpdesk and ticketing system whose source code is published under the GNU AGPLv3 license; it connects email, chat, telephone, and social channels and provides a REST API. It is available both as hosted plans and as a self-hosted deployment, and the project includes migration tooling from other helpdesks.
Compare this tool Suggest a correction
Key features
- Web-based helpdesk and ticketing system
- Connects email, chat, telephone, and social channels
- REST API
- Hosted plans and self-hosted deployment
- Migration tooling from other helpdesks
Use cases
- Managing customer support tickets in a shared helpdesk
- Collecting requests from email, chat, telephone, and social channels
- Migrating support operations from another helpdesk system
Pricing
Zammad's source code is available under the GNU AGPLv3 license and can be self-hosted; Zammad GmbH also sells hosted plans, for which pricing is published on its website.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-10-10
- Pricing
- zammad.com ↗
- Documentation
- docs.zammad.org ↗
- Founded
- 2014
- Headquarters
- DE
- Canonical URL
- https://globalaiproductindex.com/products/zammad/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Self-run service
Open-source project without a tag describing its delivery form; run it yourself.
Suggest a correction - Runs on
- Windows
Matched on the vendor page: “Directory Step 2: Remove NGINX, Set up Apache + Kerberos Step 3: Enable SSO in Zammad Step 4: Configure Client System (Windows Only) Troubleshooting Reporting Tools (Third party) Getting Started Third Party Reporting Too”
Suggest a correction - Where it runs
- Not recorded
Open-source record without a hosting signal; deployment target not recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Yes
Matched on the vendor page: “Web-UI (admin documentation) Console Contributing / Development Start REST API Introduction Audit Log Calendar Checklist Endpoints Generic CTI Group Knowledge Base Online”
Suggest a correction - Licence
- AGPL-3.0
Read from the project's LICENSE file, which carries the full GNU AGPLv3 text; the README repeats the licence in words.
Suggest a correction - Commercial use
- Not recorded
No licence terms recorded, so commercial use cannot be asserted.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Open source Free Free allowance: Yes Subscription required: No
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
Suggest a correction
Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Verified 2026-10-09 docs.zammad.org ↗
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Verified 2026-10-09 docs.zammad.org ↗
- Licence
- Verified 2026-10-10 github.com ↗
- Commercial use
- Our inference
- Interface languages
- Unknown
Key facts and their evidence
Each fact lists the conditions it holds under, the page it was read from and the day it was checked.
-
Platform support: windows Verified 2026-10-09 docs.zammad.org ↗
Applies to: As stated on docs.zammad.org on 2026-10-09
Matched on the vendor page: “Directory Step 2: Remove NGINX, Set up Apache + Kerberos Step 3: Enable SSO in Zammad Step 4: Configure Client System (Windows Only) Troubleshooting Reporting Tools (Third party) Getting Started Third Party Reporting Too”
Suggest a correction -
API: Public API documented Verified 2026-10-09 docs.zammad.org ↗
Applies to: As stated on docs.zammad.org on 2026-10-09
Matched on the vendor page: “Web-UI (admin documentation) Console Contributing / Development Start REST API Introduction Audit Log Calendar Checklist Endpoints Generic CTI Group Knowledge Base Online”
Suggest a correction
Frequently asked questions
Is Zammad open source?
Yes. Zammad's source code is published under the GNU AGPLv3 license.
Can Zammad be self-hosted?
Yes. Zammad can be self-hosted, and the company also offers hosted plans.
When was Zammad founded?
Zammad GmbH was founded in 2014, and version 1.0 of the software was released in October 2016.
What does the Zammad record not confirm?
The AGPL-3.0 licence is documented from its repository, but plan prices, service regions and interface languages remain unconfirmed in this record.
Similar products
- Freshdesk — Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
- Help Scout — Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
- Zendesk AI — AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
- Boost.ai — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
Related guides
Sources
- Official website ↗
- Company imprint ↗
- Source repository ↗
- License file (GNU AGPLv3) ↗
- Documentation ↗
This record was last reviewed on 2026-10-10.
Machine-readable record: /api/products/zammad.json · Spot an error? Suggest a correction