Decagon
by Decagon · decagon.ai ↗
AI customer support platform that builds agents to resolve support requests across channels.
customer-service ai-agent support
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2023
- Record updated
- 2026-07-30
- Founded
- 2023
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/decagon/
Overview
Decagon is an AI customer support platform that builds concierge-style agents to resolve support requests across chat, email, and voice. Its agents are trained on company knowledge and workflows, can take actions in connected systems, and hand off to humans with full context. Decagon is sold to enterprises on custom pricing.
Key features
- AI support agents across chat, email, and voice
- Agent Operating Procedures to encode business workflows
- Actions in connected systems such as refunds and account changes
- Analytics and QA tooling for agent conversations
Use cases
- Automating high-volume consumer support inquiries
- Resolving account and billing requests end to end
- Scaling support coverage without growing headcount
Pricing
Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.
Frequently asked questions
What does Decagon do?
Decagon builds AI agents that resolve customer support requests across chat, email, and voice for enterprises.
Can Decagon agents take actions?
Yes. Decagon agents connect to business systems to perform actions like processing refunds or updating accounts.
How is Decagon priced?
Decagon uses custom enterprise pricing; there is no public self-serve plan.
Similar products
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
- Sierra — Platform for building conversational AI agents that handle customer service for businesses.
All Decagon alternatives → · All Customer Support products →
Sources
This record was last reviewed on 2026-07-30.
Machine-readable record: /api/products/decagon.json · Spot an error? Suggest a correction