Decagon
by Decagon
At a glance
AI customer support platform that builds agents to resolve support requests across channels.
customer-service ai-agent support
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2023
Overview
Decagon is an AI customer support platform that builds concierge-style agents to resolve support requests across chat, email, and voice. Its agents are trained on company knowledge and workflows, can take actions in connected systems, and hand off to humans with full context. Decagon is sold to enterprises on custom pricing.
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Key features
- AI support agents across chat, email, and voice
- Agent Operating Procedures to encode business workflows
- Actions in connected systems such as refunds and account changes
- Analytics and QA tooling for agent conversations
Use cases
- Automating high-volume consumer support inquiries
- Resolving account and billing requests end to end
- Scaling support coverage without growing headcount
Pricing
Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-09-10
- Founded
- 2023
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/decagon/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What does Decagon do?
Decagon builds AI agents that resolve customer support requests across chat, email, and voice for enterprises.
Can Decagon agents take actions?
Yes. Decagon agents connect to business systems to perform actions like processing refunds or updating accounts.
How is Decagon priced?
Decagon uses custom enterprise pricing; there is no public self-serve plan.
Similar products
- Sierra — Platform for building conversational AI agents that handle customer service for businesses.
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Freshdesk — Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
- Gorgias — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
All Decagon alternatives → · All Customer Support products →
Related guides
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/decagon.json · Spot an error? Suggest a correction