Tidio
by Tidio
At a glance
Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
customer-service live-chat chatbot
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Freemium
- Availability
- Global
- Launched
- 2013
Overview
Tidio is a live-chat and customer service platform with AI automation, including the Lyro agent that answers from confirmed company sources. It combines a helpdesk, chat widget, and automation flows for small and mid-size businesses, with integrations to many store and CRM tools. A free tier is available, with paid plans for higher volume and Lyro usage.
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Key features
- Live chat widget and shared helpdesk
- Lyro AI agent grounded in company sources
- Automation flows for capture and follow-up
- Integrations with ecommerce and CRM tools
Use cases
- Automating repetitive website support chats
- Running live chat for small online stores
- Capturing leads from chat while answering FAQs
Pricing
Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-09-10
- Pricing
- www.tidio.com ↗
- Documentation
- help.tidio.com ↗
- Founded
- 2013
- Headquarters
- PL
- Canonical URL
- https://globalaiproductindex.com/products/tidio/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: Limited Subscription required: No
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What is Tidio?
Tidio is a live-chat and AI customer service platform, including the Lyro agent for automated conversations.
Is Tidio free?
A free tier covers basic live chat; Lyro and higher volume require paid plans.
Where is Tidio based?
Tidio is a Polish company (hq_country PL).
What does the Tidio record not establish?
Licence terms, plan prices, service regions and interface languages are not established here, as the vendor pages fetched carried no supporting statement.
Similar products
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Boost.ai — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
- Gorgias — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Dixa — Customer engagement platform that combines human agents with an AI agent for customer conversations
- Decagon — AI customer support platform that builds agents to resolve support requests across channels.
Related guides
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/tidio.json · Spot an error? Suggest a correction