Tidio
by Tidio · www.tidio.com ↗
Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
customer-service live-chat chatbot
- Category
- Customer Support
- Business model
- Freemium
- Availability
- Global
- Launched
- 2013
- Record updated
- 2026-09-10
- Documentation
- help.tidio.com ↗
- Founded
- 2013
- Headquarters
- PL
- Canonical URL
- https://globalaiproductindex.com/products/tidio/
Overview
Tidio is a live-chat and customer service platform with AI automation, including the Lyro agent that answers from confirmed company sources. It combines a helpdesk, chat widget, and automation flows for small and mid-size businesses, with integrations to many store and CRM tools. A free tier is available, with paid plans for higher volume and Lyro usage.
Key features
- Live chat widget and shared helpdesk
- Lyro AI agent grounded in company sources
- Automation flows for capture and follow-up
- Integrations with ecommerce and CRM tools
Use cases
- Automating repetitive website support chats
- Running live chat for small online stores
- Capturing leads from chat while answering FAQs
Pricing
Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.
Frequently asked questions
What is Tidio?
Tidio is a live-chat and AI customer service platform, including the Lyro agent for automated conversations.
Is Tidio free?
A free tier covers basic live chat; Lyro and higher volume require paid plans.
Where is Tidio based?
Tidio is a Polish company (hq_country PL).
Similar products
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- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Decagon — AI customer support platform that builds agents to resolve support requests across channels.
- Dixa — Customer engagement platform that combines human agents with an AI agent for customer conversations
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
Sources
This record was last reviewed on 2026-09-10.
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