Ada
by Ada
At a glance
AI customer service automation platform that resolves inquiries across chat, email, and voice.
customer-service automation chatbot
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2016
Overview
Ada is an AI customer service automation platform that resolves customer inquiries across chat, email, and voice channels. Its AI agent draws on a company's knowledge base and connects to business systems to answer questions and complete actions without a human handoff. Ada is an enterprise product aimed at support teams that want to automate a large share of routine conversations.
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Key features
- AI agent grounded in company knowledge bases and help content
- Coverage across chat, email, and voice channels
- Integrations with CRM and business systems to take actions
- Multilingual support and analytics on automated resolutions
Use cases
- Automating routine tier-1 customer support conversations
- Deflecting tickets from human agents across channels
- Offering always-on multilingual customer service
Pricing
Ada is a paid enterprise product; pricing is quote-based and typically tied to conversation or resolution volume rather than a public per-seat price.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-10-09
- Documentation
- docs.ada.cx ↗
- Founded
- 2016
- Headquarters
- CA
- Canonical URL
- https://globalaiproductindex.com/products/ada/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields3 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Yes
Matched on the vendor page: “or .md for the markdown version of any page. Search / Login Home Docs API Reference MCP Server Chat SDKs Messaging SDKs Lovelace Design System Release Notes Skip to navig”
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Verified 2026-10-09 docs.ada.cx ↗
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Key facts and their evidence
Each fact lists the conditions it holds under, the page it was read from and the day it was checked.
-
API: Public API documented Verified 2026-10-09 docs.ada.cx ↗
Applies to: As stated on docs.ada.cx on 2026-10-09
Matched on the vendor page: “or .md for the markdown version of any page. Search / Login Home Docs API Reference MCP Server Chat SDKs Messaging SDKs Lovelace Design System Release Notes Skip to navig”
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Frequently asked questions
What is Ada used for?
Ada automates customer service conversations across chat, email, and voice, resolving inquiries with an AI agent grounded in company knowledge.
Is Ada free?
No. Ada is a paid enterprise platform with quote-based pricing; there is no permanent free tier.
Which channels does Ada support?
Ada handles conversations over web and in-app chat, email, and voice, and supports multiple languages.
What does Ada's record not establish?
Ada's homepage returned 403 when checked, so no pricing page or plan prices are recorded, and its licence terms are not established.
Similar products
- Tidio — Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
- Boost.ai — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
- Gorgias — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Dixa — Customer engagement platform that combines human agents with an AI agent for customer conversations
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
Related guides
Sources
This record was last reviewed on 2026-10-09.
Machine-readable record: /api/products/ada.json · Spot an error? Suggest a correction