Dixa
by Dixa ApS
At a glance
Customer engagement platform that combines human agents with an AI agent for customer conversations
customer-support customer-engagement conversational-ai contact-center
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2018
Overview
Dixa ApS is based in Copenhagen, Denmark (company no. 36561009; Artillerivej 86, 2300 Copenhagen S) and was founded in 2015 and launched in 2018. It provides a customer engagement platform that combines human agents with an AI agent. The platform includes an API, webhooks, and a messenger SDK for integrations. Pricing combines per-seat agent tiers with per-conversation pricing for the AI agent, and the company does not offer a self-serve free trial, relying instead on guided onboarding.
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Key features
- Customer engagement platform for customer conversations
- AI agent that operates alongside human agents
- API and webhooks
- Messenger SDK
Use cases
- Handling customer conversations with a mix of human agents and an AI agent
- Connecting conversation data to other systems through the API and webhooks
- Building messenger integrations with the SDK
Pricing
Dixa prices agent access per seat, with the AI agent priced per conversation separately from seats. The company publishes a pricing page and does not offer a self-serve free trial.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-10-09
- Pricing
- dixa.com ↗
- Documentation
- docs.dixa.io ↗
- Founded
- 2015
- Headquarters
- DK
- Canonical URL
- https://globalaiproductindex.com/products/dixa/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields3 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Yes
Matched on the vendor page: “act Us Get in touch PRODUCT SUPPORT Help Center Get the help you need API Documentation Developer resources Product Releases Latest updates System Status Platform status”
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Verified 2026-10-09 www.dixa.com ↗
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Key facts and their evidence
Each fact lists the conditions it holds under, the page it was read from and the day it was checked.
-
API: Public API documented Verified 2026-10-09 www.dixa.com ↗
Applies to: As stated on dixa.com on 2026-10-09
Matched on the vendor page: “act Us Get in touch PRODUCT SUPPORT Help Center Get the help you need API Documentation Developer resources Product Releases Latest updates System Status Platform status”
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Frequently asked questions
Where is Dixa based?
Dixa ApS is based in Copenhagen, Denmark (company no. 36561009; Artillerivej 86, 2300 Copenhagen S). It was founded in 2015 and launched in 2018.
Does Dixa offer a free trial?
No. Dixa does not offer a self-serve free trial and instead provides guided onboarding.
How is Dixa's AI agent priced?
The AI agent is priced per conversation, separately from the per-seat agent tiers.
Similar products
- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Boost.ai — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Gorgias — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
- Tidio — Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
- Chatbase — Customer experience agents spanning support, sales, and product guidance.
Related guides
Sources
- Official website ↗
- About us ↗
- Terms of service ↗
- The Agentic CS Platform Behind Exceptional Ecommerce Brands | Dixa ↗
This record was last reviewed on 2026-10-09.
Machine-readable record: /api/products/dixa.json · Spot an error? Suggest a correction