Freshdesk
by Freshworks · www.freshworks.com ↗
Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
customer-service helpdesk omnichannel
- Category
- Customer Support
- Business model
- Freemium
- Availability
- Global
- Launched
- 2010
- Record updated
- 2026-09-10
- Documentation
- support.freshdesk.com ↗
- Founded
- 2010
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/freshdesk/
Overview
Freshdesk is Freshworks' omnichannel customer service helpdesk, with AI layered onto tickets and workflows. It includes email bots, an agent copilot, and analytics, plus a marketplace of integrations. Freshdesk offers a free tier for small teams and paid plans for higher volume and AI features. Freshworks started as Freshdesk in 2010.
Key features
- Omnichannel ticketing across email, chat, and other channels
- AI agents and email bots that act on intent
- Agent copilot for ranking work and next steps
- Marketplace integrations and analytics
Use cases
- Running omnichannel support for growing teams
- Automating a share of inbound tickets with AI
- Assisting agents with suggested next actions
Pricing
Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.
Frequently asked questions
What is Freshdesk?
Freshdesk is Freshworks' omnichannel helpdesk with AI agents, email bots, and an agent copilot.
Is Freshdesk free?
A free tier exists for small teams; AI and higher volume require paid plans.
Who makes Freshdesk?
Freshworks, which started as Freshdesk in 2010 (see Freshworks on Wikipedia).
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All Freshdesk alternatives → · All Customer Support products →
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/freshdesk.json · Spot an error? Suggest a correction