Freshdesk
by Freshworks
At a glance
Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
customer-service helpdesk omnichannel
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Freemium
- Availability
- Global
- Launched
- 2010
Overview
Freshdesk is Freshworks' omnichannel customer service helpdesk, with AI layered onto tickets and workflows. It includes email bots, an agent copilot, and analytics, plus a marketplace of integrations. Freshdesk offers a free tier for small teams and paid plans for higher volume and AI features. Freshworks started as Freshdesk in 2010.
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Key features
- Omnichannel ticketing across email, chat, and other channels
- AI agents and email bots that act on intent
- Agent copilot for ranking work and next steps
- Marketplace integrations and analytics
Use cases
- Running omnichannel support for growing teams
- Automating a share of inbound tickets with AI
- Assisting agents with suggested next actions
Pricing
Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-09-10
- Documentation
- support.freshdesk.com ↗
- Founded
- 2010
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/freshdesk/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: Limited Subscription required: No
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What is Freshdesk?
Freshdesk is Freshworks' omnichannel helpdesk with AI agents, email bots, and an agent copilot.
Is Freshdesk free?
A free tier exists for small teams; AI and higher volume require paid plans.
Who makes Freshdesk?
Freshworks, which started as Freshdesk in 2010 (see Freshworks on Wikipedia).
What does Freshdesk's record not confirm?
No plan price is recorded because no same-site pricing page could be confirmed, and licence terms, supported regions and interface languages stay unconfirmed.
Similar products
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- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
- Zammad — Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans
- Gorgias — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
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Related guides
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/freshdesk.json · Spot an error? Suggest a correction