Gorgias
by Gorgias
At a glance
Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
customer-service ecommerce helpdesk
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2015
Overview
Gorgias is a customer helpdesk built for ecommerce brands, especially on Shopify. Its AI automation handles tickets using store data such as orders and policies, across chat, email, and social channels. Gorgias is a paid product aimed at merchants rather than a generic enterprise agent platform.
Compare this tool Suggest a correction
Key features
- Helpdesk unified across ecommerce channels
- AI automation grounded in store and order data
- Shopify-oriented macros and integrations
- Reporting on tickets and automated resolutions
Use cases
- Answering order and shipping questions for online stores
- Automating repetitive ecommerce support tickets
- Running merchant support from one helpdesk
Pricing
Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-09-10
- Pricing
- www.gorgias.com ↗
- Documentation
- docs.gorgias.com ↗
- Founded
- 2015
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/gorgias/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
Suggest a correction
Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What is Gorgias?
Gorgias is an ecommerce helpdesk with AI automation, used heavily by Shopify brands.
Is Gorgias free?
No. Gorgias is a paid merchant product billed on tickets or plan tiers.
Who is Gorgias for?
Online stores that need support across chat, email, and social, grounded in store data.
What does the Gorgias record not confirm?
No plan price is confirmed even though a pricing page is listed, and licence terms, supported regions and interface languages stay unconfirmed.
Similar products
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Tidio — Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
- Boost.ai — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Dixa — Customer engagement platform that combines human agents with an AI agent for customer conversations
- Freshdesk — Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
All Gorgias alternatives → · All Customer Support products →
Related guides
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/gorgias.json · Spot an error? Suggest a correction