Gorgias
by Gorgias · www.gorgias.com ↗
Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
customer-service ecommerce helpdesk
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2015
- Record updated
- 2026-09-10
- Documentation
- docs.gorgias.com ↗
- Founded
- 2015
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/gorgias/
Overview
Gorgias is a customer helpdesk built for ecommerce brands, especially on Shopify. Its AI automation handles tickets using store data such as orders and policies, across chat, email, and social channels. Gorgias is a paid product aimed at merchants rather than a generic enterprise agent platform.
Key features
- Helpdesk unified across ecommerce channels
- AI automation grounded in store and order data
- Shopify-oriented macros and integrations
- Reporting on tickets and automated resolutions
Use cases
- Answering order and shipping questions for online stores
- Automating repetitive ecommerce support tickets
- Running merchant support from one helpdesk
Pricing
Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.
Frequently asked questions
What is Gorgias?
Gorgias is an ecommerce helpdesk with AI automation, used heavily by Shopify brands.
Is Gorgias free?
No. Gorgias is a paid merchant product billed on tickets or plan tiers.
Who is Gorgias for?
Online stores that need support across chat, email, and social, grounded in store data.
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- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Decagon — AI customer support platform that builds agents to resolve support requests across channels.
- Dixa — Customer engagement platform that combines human agents with an AI agent for customer conversations
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
All Gorgias alternatives → · All Customer Support products →
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/gorgias.json · Spot an error? Suggest a correction