Fin
by Intercom
At a glance
Intercom's AI customer service agent that resolves support questions using a company's help content.
customer-service ai-agent support
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2023-03
Overview
Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.
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Key features
- Answers grounded in company help content
- Omnichannel support across chat and email
- Policy controls, workflows, and human handoff
- Resolution-based analytics and reporting
Use cases
- Automating answers to common customer questions
- Reducing ticket volume reaching human agents
- Providing 24/7 first-line support
Pricing
Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What is Intercom Fin?
Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.
How is Fin priced?
Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.
Does Fin work outside Intercom?
Yes, Fin works with other helpdesk platforms such as Salesforce, HubSpot, and Freshdesk, in addition to Intercom.
What does Fin not record?
The Fin record establishes no licence, price, region or language support, since the vendor page fetched stated none of these fields.
Similar products
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
- Zendesk AI — AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
- Freshdesk — Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
- Help Scout — Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
- Zammad — Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans
- Decagon — AI customer support platform that builds agents to resolve support requests across channels.
Related comparisons
Related guides
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/intercom-fin.json · Spot an error? Suggest a correction