Fin

Overview

Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.

Key features

• Answers grounded in company help content
• Omnichannel support across chat and email
• Policy controls, workflows, and human handoff
• Resolution-based analytics and reporting

Use cases

• Automating answers to common customer questions
• Reducing ticket volume reaching human agents
• Providing 24/7 first-line support

Pricing

Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.

Frequently asked questions

What is Intercom Fin?

Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.

How is Fin priced?

Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.

Does Fin work outside Intercom?

Yes, Intercom offers Fin for use with other helpdesk platforms such as Zendesk.

Similar products

• Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
• Decagon — AI customer support platform that builds agents to resolve support requests across channels.
• Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
• Sierra — Platform for building conversational AI agents that handle customer service for businesses.

All Fin alternatives → · All Customer Support products →

Sources

• Official website ↗
• Intercom ↗

This record was last reviewed on 2026-07-30.

Machine-readable record: /api/products/intercom-fin.json · Spot an error? Suggest a correction