Help Scout
by Help Scout
At a glance
Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
customer-service helpdesk shared-inbox
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2011
Overview
Help Scout is a shared inbox and helpdesk for email and chat, aimed at small and mid-size support teams. It now includes AI agents that resolve a share of conversations, alongside knowledge base and live chat. Help Scout is a paid seat-based product with documentation at docs.helpscout.com.
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Key features
- Shared inbox for customer email
- AI agents for routine conversation resolution
- Knowledge base and live chat
- Docs and collision detection for small teams
Use cases
- Running email support from a shared inbox
- Publishing a help center next to tickets
- Automating a portion of repetitive support chats
Pricing
Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-10-09
- Pricing
- www.helpscout.com ↗
- Documentation
- docs.helpscout.com ↗
- Founded
- 2011
- Headquarters
- US
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Android iOS
Matched on the vendor page: “and properties 8 articles Mobile Apps Work in your Inbox from iOS or Android devices in mobile apps 4 articles Beacon Get Started with Beacon Learn about Beacon with liv”
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Verified 2026-10-09 docs.helpscout.com ↗
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Key facts and their evidence
Each fact lists the conditions it holds under, the page it was read from and the day it was checked.
-
Platform support: android, ios Verified 2026-10-09 docs.helpscout.com ↗
Applies to: As stated on docs.helpscout.com on 2026-10-09
Matched on the vendor page: “and properties 8 articles Mobile Apps Work in your Inbox from iOS or Android devices in mobile apps 4 articles Beacon Get Started with Beacon Learn about Beacon with liv”
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Frequently asked questions
What is Help Scout?
Help Scout is a shared inbox and helpdesk for customer email and chat, with AI agents for routine conversations.
Is Help Scout free?
Help Scout is a paid per-seat product; it is not a free consumer chatbot.
Does Help Scout have AI?
Yes. Help Scout offers AI agents that resolve a share of support conversations, alongside the shared inbox.
What does Help Scout not confirm?
Help Scout's record confirms no licence, price, region or language support, because the vendor pages fetched stated none of these fields.
Similar products
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- Zendesk AI — AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
- Zammad — Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans
- Gorgias — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
All Help Scout alternatives → · All Customer Support products →
Related guides
Sources
This record was last reviewed on 2026-10-09.
Machine-readable record: /api/products/help-scout.json · Spot an error? Suggest a correction