Help Scout
by Help Scout · www.helpscout.com ↗
Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
customer-service helpdesk shared-inbox
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2011
- Record updated
- 2026-09-10
- Documentation
- docs.helpscout.com ↗
- Founded
- 2011
- Headquarters
- US
Overview
Help Scout is a shared inbox and helpdesk for email and chat, aimed at small and mid-size support teams. It now includes AI agents that resolve a share of conversations, alongside knowledge base and live chat. Help Scout is a paid seat-based product with documentation at docs.helpscout.com.
Key features
- Shared inbox for customer email
- AI agents for routine conversation resolution
- Knowledge base and live chat
- Docs and collision detection for small teams
Use cases
- Running email support from a shared inbox
- Publishing a help center next to tickets
- Automating a portion of repetitive support chats
Pricing
Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
Frequently asked questions
What is Help Scout?
Help Scout is a shared inbox and helpdesk for customer email and chat, with AI agents for routine conversations.
Is Help Scout free?
Help Scout is a paid per-seat product; it is not a free consumer chatbot.
Does Help Scout have AI?
Yes. Help Scout offers AI agents that resolve a share of support conversations, alongside the shared inbox.
Similar products
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Boost.ai — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
- Cognigy — Enterprise platform for creating, deploying, and managing chat and voice AI agents
- Decagon — AI customer support platform that builds agents to resolve support requests across channels.
- Dixa — Customer engagement platform that combines human agents with an AI agent for customer conversations
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
All Help Scout alternatives → · All Customer Support products →
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/help-scout.json · Spot an error? Suggest a correction