Sierra
by Sierra · sierra.ai ↗
Platform for building conversational AI agents that handle customer service for businesses.
customer-service ai-agent conversational
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2023
- Record updated
- 2026-07-30
- Founded
- 2023
- Headquarters
- US
- Canonical URL
- https://globalaiproductindex.com/products/sierra/
Overview
Sierra is a platform for building branded conversational AI agents that handle customer service over chat and voice. Founded by former Salesforce co-CEO Bret Taylor, it lets companies define agent behavior, connect business systems, and resolve issues end to end. Sierra is a paid enterprise product, often priced per resolution.
Key features
- Branded AI agents for chat and voice support
- Agent behavior controls, guardrails, and escalation rules
- Integrations with commerce, CRM, and support systems
- Outcome-based analytics on resolutions
Use cases
- Automating end-to-end customer service conversations
- Voice-based support lines run by AI agents
- Scaling support without growing headcount
Pricing
Sierra is a paid enterprise platform; pricing is quote-based and commonly tied to resolved conversations rather than seats.
Frequently asked questions
What does Sierra do?
Sierra builds conversational AI agents that resolve customer service issues for businesses across chat and voice.
Who founded Sierra?
Sierra was founded in 2023 by former Salesforce co-CEO Bret Taylor and former Google executive Clay Bavor.
Is Sierra free?
No. Sierra is a paid enterprise product with quote-based, outcome-oriented pricing.
Similar products
- Ada — AI customer service automation platform that resolves inquiries across chat, email, and voice.
- Decagon — AI customer support platform that builds agents to resolve support requests across channels.
- Fin — Intercom's AI customer service agent that resolves support questions using a company's help content.
- Forethought — AI platform for customer support that automates ticket resolution and assists human agents.
Sources
This record was last reviewed on 2026-07-30.
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