Cognigy
by Cognigy GmbH
At a glance
Enterprise platform for creating, deploying, and managing chat and voice AI agents
customer-support conversational-ai voice contact-center
- Licence
- Not recorded
- Category
- Customer Support
- Business model
- Paid
- Availability
- Global
- Launched
- 2016
Overview
Cognigy GmbH is a German company legally registered in Düsseldorf (registry HRB 79167) and founded there in 2016 by Philipp Heltewig and Sascha Poggemann. It provides an enterprise platform for creating, deploying, and managing chat and voice AI agents. The platform includes a no-code flow builder, live-agent handover for contact centers, and analytics and test tooling, along with self-hosted and administrative installation options. Cognigy joined NiCE in 2025 and is marketed as NiCE Cognigy. It is sold through enterprise sales, and no public pricing page is available.
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Key features
- Creation, deployment, and management of chat and voice AI agents
- No-code flow builder
- Live-agent handover for contact centers
- Analytics and test tooling
- Self-hosted and administrative installation options
Use cases
- Automating customer conversations in chat and voice
- Handing customer conversations to live contact-center agents
- Testing and analyzing AI agent performance
Pricing
Cognigy is sold through enterprise sales; the company does not publish a pricing page or list prices.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-09-10
- Documentation
- docs.cognigy.com ↗
- Founded
- 2016
- Headquarters
- DE
- Canonical URL
- https://globalaiproductindex.com/products/cognigy/
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Customer support
Derived from the record: category "customer-support".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What does Cognigy do?
Cognigy provides an enterprise platform for creating, deploying, and managing chat and voice AI agents, with a no-code flow builder, live-agent handover, and analytics and test tooling.
Where is Cognigy based?
Cognigy GmbH is legally registered in Düsseldorf, Germany (registry HRB 79167). It was founded there in 2016 and joined NiCE in 2025, and is marketed as NiCE Cognigy.
How is Cognigy sold?
Through enterprise sales. The company does not publish a public pricing page.
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Related guides
Sources
This record was last reviewed on 2026-09-10.
Machine-readable record: /api/products/cognigy.json · Spot an error? Suggest a correction