Buyer's guide
AI customer support tools
A guide to notable AI customer support tools, spanning autonomous support agents, helpdesk-integrated assistants, and conversational automation platforms, grouped by approach.
Autonomous support agents
| Name | Company | Category | Business model | Launched | Updated |
|---|---|---|---|---|---|
| Sierra | Sierra | Customer Support | Paid | 2023 | 2026-07-24 |
| Decagon | Decagon | Customer Support | Paid | 2023 | 2026-07-24 |
Helpdesk-integrated AI
| Name | Company | Category | Business model | Launched | Updated |
|---|---|---|---|---|---|
| Fin | Intercom | Customer Support | Paid | 2023-03 | 2026-07-27 |
| Forethought | Forethought (Zendesk) | Customer Support | Paid | 2018 | 2026-07-24 |
Conversational automation platforms
| Name | Company | Category | Business model | Launched | Updated |
|---|---|---|---|---|---|
| Ada | Ada | Customer Support | Paid | 2016 | 2026-07-27 |
Frequently asked questions
What are the best AI customer support tools?
This guide highlights Sierra, Decagon, Fin, Forethought, Ada.
How many tools does this guide cover?
It lists 5 tools across 3 categories.