Listed together in guide “AI customer support tools”
AI customer service automation platform that resolves inquiries across chat, email, and voice.
Paid
Use cases
- Automating routine tier-1 customer support conversations
- Deflecting tickets from human agents across channels
- Offering always-on multilingual customer service
Pricing: Ada is a paid enterprise product; pricing is quote-based and typically tied to conversation or resolution volume rather than a public per-seat price.
Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Listed together in guide “AI customer support tools”
Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
Freemium
Use cases
- Automating repetitive website support chats
- Running live chat for small online stores
- Capturing leads from chat while answering FAQs
Pricing: Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
Paid
Use cases
- Automating first-line customer conversations in chat and voice
- Assisting human agents during live customer conversations
- Handling internal employee support requests
Pricing: Boost.ai does not publish list prices; the platform is sold to enterprises through demo-based sales and custom quotes.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Enterprise platform for creating, deploying, and managing chat and voice AI agents
Paid
Use cases
- Automating customer conversations in chat and voice
- Handing customer conversations to live contact-center agents
- Testing and analyzing AI agent performance
Pricing: Cognigy is sold through enterprise sales; the company does not publish a pricing page or list prices.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Customer engagement platform that combines human agents with an AI agent for customer conversations
Paid
Use cases
- Handling customer conversations with a mix of human agents and an AI agent
- Connecting conversation data to other systems through the API and webhooks
- Building messenger integrations with the SDK
Pricing: Dixa prices agent access per seat, with the AI agent priced per conversation separately from seats. The company publishes a pricing page and does not offer a self-serve free trial.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Related: shares the task Customer support
Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
Freemium
Use cases
- Running omnichannel support for growing teams
- Automating a share of inbound tickets with AI
- Assisting agents with suggested next actions
Pricing: Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
Paid
Use cases
- Running email support from a shared inbox
- Publishing a help center next to tickets
- Automating a portion of repetitive support chats
Pricing: Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Related: shares the task Customer support
AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
Paid
Use cases
- Deflecting common questions inside Zendesk
- Assisting human agents with suggested replies
- Automating ticket routing on an existing helpdesk
Pricing: Zendesk AI is sold with Zendesk Suite and related plans; pricing is quote- or plan-based rather than a public per-resolution consumer SKU.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.