{ "slug": "gorgias", "name": "Gorgias", "company": "Gorgias", "website": "https://www.gorgias.com", "category": "customer-support", "business_model": "paid", "availability": "global", "launched": "2015", "founded": "2015", "hq_country": "US", "docs_url": "https://docs.gorgias.com", "tags": [ "customer-service", "ecommerce", "helpdesk" ], "description": "Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.", "overview": "Gorgias is a customer helpdesk built for ecommerce brands, especially on Shopify. Its AI automation handles tickets using store data such as orders and policies, across chat, email, and social channels. Gorgias is a paid product aimed at merchants rather than a generic enterprise agent platform.", "features": [ "Helpdesk unified across ecommerce channels", "AI automation grounded in store and order data", "Shopify-oriented macros and integrations", "Reporting on tickets and automated resolutions" ], "use_cases": [ "Answering order and shipping questions for online stores", "Automating repetitive ecommerce support tickets", "Running merchant support from one helpdesk" ], "pricing_notes": "Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.", "faq": [ { "q": "What is Gorgias?", "a": "Gorgias is an ecommerce helpdesk with AI automation, used heavily by Shopify brands." }, { "q": "Is Gorgias free?", "a": "No. Gorgias is a paid merchant product billed on tickets or plan tiers." }, { "q": "Who is Gorgias for?", "a": "Online stores that need support across chat, email, and social, grounded in store data." } ], "i18n": { "zh": { "description": "面向电商的工单系统，带用于 Shopify 及其他店面对话的 AI 自动化。", "overview": "Gorgias 是为电商品牌打造的客服工单系统，尤其适合 Shopify。其 AI 自动化利用订单与政策等店铺数据，在聊天、邮件与社交渠道处理工单。Gorgias 是面向商家的付费产品，而不是通用企业智能体平台。", "features": [ "跨电商渠道统一的工单系统", "基于店铺与订单数据的 AI 自动化", "面向 Shopify 的宏与集成", "工单与自动化解决率报告" ], "use_cases": [ "回答网店的订单与物流问题", "自动化重复的电商支持工单", "在一个工单系统中运行商家客服" ], "pricing_notes": "Gorgias 是按工单或方案档向商家收费的付费工单系统；没有长期消费级免费档。", "faq": [ { "q": "Gorgias 是什么？", "a": "Gorgias 是带 AI 自动化的电工商单系统，Shopify 品牌使用较多。" }, { "q": "Gorgias 免费吗？", "a": "不免费。按工单或方案档向商家收费。" }, { "q": "Gorgias 面向谁？", "a": "需要在聊天、邮件与社交上做支持、并接地店铺数据的网店。" } ] }, "es": { "description": "Helpdesk de comercio electrónico con automatización de IA para conversaciones en Shopify y otras tiendas.", "overview": "Gorgias es un helpdesk de atención al cliente para marcas de comercio electrónico, especialmente en Shopify. Su automatización de IA gestiona tickets con datos de la tienda como pedidos y políticas, en chat, correo y redes. Es un producto de pago para comerciantes, no una plataforma genérica de agentes empresariales.", "features": [ "Helpdesk unificado en canales de comercio electrónico", "Automatización de IA basada en datos de tienda y pedidos", "Macros e integraciones orientadas a Shopify", "Informes de tickets y resoluciones automatizadas" ], "use_cases": [ "Responder preguntas de pedidos y envíos de tiendas online", "Automatizar tickets repetitivos de soporte de comercio electrónico", "Operar el soporte del comerciante desde un solo helpdesk" ], "pricing_notes": "Gorgias es un helpdesk de pago facturado por tickets o niveles de plan para comerciantes; no hay un nivel gratuito permanente de consumo.", "faq": [ { "q": "¿Qué es Gorgias?", "a": "Gorgias es un helpdesk de comercio electrónico con automatización de IA, muy usado por marcas de Shopify." }, { "q": "¿Es Gorgias gratis?", "a": "No. Gorgias es un producto de pago para comerciantes facturado por tickets o planes." }, { "q": "¿Para quién es Gorgias?", "a": "Tiendas online que necesitan soporte en chat, correo y social, anclado a datos de la tienda." } ] }, "fr": { "description": "Helpdesk e-commerce avec automatisation IA pour les conversations Shopify et d'autres boutiques.", "overview": "Gorgias est un helpdesk client pour les marques e-commerce, surtout sur Shopify. Son automatisation IA traite les tickets avec des données boutique (commandes, politiques) sur chat, e-mail et réseaux. C'est un produit payant pour marchands, pas une plateforme générique d'agents d'entreprise.", "features": [ "Helpdesk unifié sur les canaux e-commerce", "Automatisation IA ancrée dans les données boutique et commandes", "Macros et intégrations orientées Shopify", "Rapports sur tickets et résolutions automatisées" ], "use_cases": [ "Répondre aux questions de commande et de livraison des boutiques", "Automatiser les tickets e-commerce répétitifs", "Gérer le support marchand depuis un seul helpdesk" ], "pricing_notes": "Gorgias est un helpdesk payant facturé au ticket ou par paliers pour les marchands ; il n'y a pas de niveau gratuit grand public permanent.", "faq": [ { "q": "Qu'est-ce que Gorgias ?", "a": "Gorgias est un helpdesk e-commerce avec automatisation IA, très utilisé par les marques Shopify." }, { "q": "Gorgias est-il gratuit ?", "a": "Non. Gorgias est un produit marchand payant facturé aux tickets ou forfaits." }, { "q": "Pour qui est Gorgias ?", "a": "Les boutiques en ligne qui ont besoin de support chat, e-mail et social, ancré dans les données boutique." } ] }, "ja": { "description": "Shopify など店頭の会話向け AI 自動化を備えた、Eコマースのヘルプデスク。", "overview": "Gorgias は特に Shopify のEコマースブランド向けカスタマーヘルプデスクです。AI自動化は注文やポリシーなどの店舗データを使い、チャット・メール・ソーシャルでチケットを処理します。汎用の企業エージェント基盤ではなく、マーチャント向けの有料製品です。", "features": [ "Eコマースチャネルで統一されたヘルプデスク", "店舗・注文データに基づくAI自動化", "Shopify向けマクロと連携", "チケットと自動解決のレポート" ], "use_cases": [ "ネットショップの注文・配送の質問に答える", "繰り返しのEコマースサポートチケットを自動化", "一つのヘルプデスクでマーチャントサポートを運用" ], "pricing_notes": "Gorgias はチケットまたはプラン段階で課金される有料ヘルプデスクで、恒久的な消費者向け無料枠はありません。", "faq": [ { "q": "Gorgias とは？", "a": "Shopify ブランドに多く使われる、AI自動化付きEコマースヘルプデスクです。" }, { "q": "無料ですか？", "a": "いいえ。チケットまたはプランで課金される有料のマーチャント製品です。" }, { "q": "誰向けですか？", "a": "店舗データに基づき、チャット・メール・ソーシャルでサポートが必要なオンラインストアです。" } ] }, "de": { "description": "E-Commerce-Helpdesk mit KI-Automatisierung für Shopify- und andere Shop-Gespräche.", "overview": "Gorgias ist ein Kunden-Helpdesk für E-Commerce-Marken, besonders auf Shopify. Die KI-Automatisierung bearbeitet Tickets mit Shop-Daten wie Bestellungen und Richtlinien über Chat, E-Mail und Social. Es ist ein kostenpflichtiges Händlerprodukt, keine generische Enterprise-Agentenplattform.", "features": [ "Helpdesk über E-Commerce-Kanäle vereinheitlicht", "KI-Automatisierung auf Shop- und Bestelldaten", "Shopify-orientierte Makros und Integrationen", "Berichte zu Tickets und automatisierten Lösungen" ], "use_cases": [ "Bestell- und Versandfragen von Onlineshops beantworten", "Wiederkehrende E-Commerce-Support-Tickets automatisieren", "Händler-Support aus einem Helpdesk führen" ], "pricing_notes": "Gorgias ist ein kostenpflichtiger Helpdesk, abgerechnet nach Tickets oder Plantufen für Händler; es gibt keine dauerhafte Consumer-Gratisstufe.", "faq": [ { "q": "Was ist Gorgias?", "a": "Gorgias ist ein E-Commerce-Helpdesk mit KI-Automatisierung, stark genutzt von Shopify-Marken." }, { "q": "Ist Gorgias kostenlos?", "a": "Nein. Gorgias ist ein kostenpflichtiges Händlerprodukt nach Tickets oder Plänen." }, { "q": "Für wen ist Gorgias?", "a": "Onlineshops, die Support über Chat, E-Mail und Social brauchen, verankert in Shop-Daten." } ] }, "pt": { "description": "Helpdesk de e-commerce com automação de IA para conversas no Shopify e outras lojas.", "overview": "A Gorgias é um helpdesk de cliente para marcas de e-commerce, sobretudo no Shopify. A automação de IA trata tickets com dados da loja como encomendas e políticas, em chat, e-mail e social. É um produto pago para comerciantes, não uma plataforma genérica de agentes empresariais.", "features": [ "Helpdesk unificado em canais de e-commerce", "Automação de IA com dados de loja e encomendas", "Macros e integrações orientadas ao Shopify", "Relatórios de tickets e resoluções automatizadas" ], "use_cases": [ "Responder a perguntas de encomenda e envio de lojas online", "Automatizar tickets repetitivos de suporte de e-commerce", "Operar o suporte do comerciante a partir de um helpdesk" ], "pricing_notes": "A Gorgias é um helpdesk pago faturado por tickets ou níveis de plano para comerciantes; não há um nível gratuito permanente de consumo.", "faq": [ { "q": "O que é a Gorgias?", "a": "A Gorgias é um helpdesk de e-commerce com automação de IA, muito usado por marcas Shopify." }, { "q": "A Gorgias é gratuita?", "a": "Não. É um produto pago para comerciantes faturado por tickets ou planos." }, { "q": "Para quem é a Gorgias?", "a": "Lojas online que precisam de suporte em chat, e-mail e social, com dados da loja." } ] }, "ko": { "description": "Shopify 등 스토어 대화를 위한 AI 자동화가 있는 이커머스 헬프데스크.", "overview": "Gorgias는 특히 Shopify 이커머스 브랜드용 고객 헬프데스크입니다. AI 자동화는 주문·정책 등 스토어 데이터로 채팅·이메일·소셜 티켓을 처리합니다. 범용 엔터프라이즈 에이전트 플랫폼이 아니라 판매자용 유료 제품입니다.", "features": [ "이커머스 채널을 통합한 헬프데스크", "스토어·주문 데이터 기반 AI 자동화", "Shopify 중심 매크로와 연동", "티켓·자동 해결 보고" ], "use_cases": [ "온라인 스토어 주문·배송 질문 응대", "반복 이커머스 지원 티켓 자동화", "하나의 헬프데스크에서 판매자 지원 운영" ], "pricing_notes": "Gorgias는 판매자용으로 티켓 또는 플랜 단계로 청구되는 유료 헬프데스크이며 영구 소비자 무료 티어는 없습니다.", "faq": [ { "q": "Gorgias란?", "a": "Shopify 브랜드가 많이 쓰는 AI 자동화 이커머스 헬프데스크입니다." }, { "q": "무료인가요?", "a": "아니요. 티켓 또는 플랜으로 청구되는 유료 판매자 제품입니다." }, { "q": "누구를 위한가요?", "a": "스토어 데이터를 바탕으로 채팅·이메일·소셜 지원이 필요한 온라인 스토어입니다." } ] } }, "sources": [ { "title": "Official website", "url": "https://www.gorgias.com" }, { "title": "Gorgias on the Shopify App Store", "url": "https://apps.shopify.com/helpdesk" } ], "updated": "2026-09-10", "url": "https://globalaiproductindex.com/products/gorgias/" }