{ "slug": "freshdesk", "name": "Freshdesk", "company": "Freshworks", "website": "https://www.freshworks.com/freshdesk", "category": "customer-support", "business_model": "freemium", "availability": "global", "launched": "2010", "founded": "2010", "hq_country": "US", "docs_url": "https://support.freshdesk.com", "tags": [ "customer-service", "helpdesk", "omnichannel" ], "description": "Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.", "overview": "Freshdesk is Freshworks' omnichannel customer service helpdesk, with AI layered onto tickets and workflows. It includes email bots, an agent copilot, and analytics, plus a marketplace of integrations. Freshdesk offers a free tier for small teams and paid plans for higher volume and AI features. Freshworks started as Freshdesk in 2010.", "features": [ "Omnichannel ticketing across email, chat, and other channels", "AI agents and email bots that act on intent", "Agent copilot for ranking work and next steps", "Marketplace integrations and analytics" ], "use_cases": [ "Running omnichannel support for growing teams", "Automating a share of inbound tickets with AI", "Assisting agents with suggested next actions" ], "pricing_notes": "Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.", "faq": [ { "q": "What is Freshdesk?", "a": "Freshdesk is Freshworks' omnichannel helpdesk with AI agents, email bots, and an agent copilot." }, { "q": "Is Freshdesk free?", "a": "A free tier exists for small teams; AI and higher volume require paid plans." }, { "q": "Who makes Freshdesk?", "a": "Freshworks, which started as Freshdesk in 2010 (see Freshworks on Wikipedia)." } ], "i18n": { "zh": { "description": "Freshworks 的全渠道客服工单系统，含 AI 智能体、邮件机器人与坐席副驾驶。", "overview": "Freshdesk 是 Freshworks 的全渠道客服工单系统，把 AI 叠在工单与工作流上。它包括邮件机器人、坐席副驾驶与分析，以及集成市场。小型团队有免费档，付费方案用于更高用量与 AI 功能。Freshworks 于 2010 年以 Freshdesk 起步。", "features": [ "跨邮件、聊天及其他渠道的全渠道工单", "根据意图行动的 AI 智能体与邮件机器人", "用于排序工作与下一步的坐席副驾驶", "集成市场与分析" ], "use_cases": [ "为成长中的团队运行全渠道支持", "用 AI 自动化一部分进线工单", "用建议的下一步协助坐席" ], "pricing_notes": "Freshdesk 为小型团队提供免费档；付费方案增加全渠道用量、AI 智能体与高级管理功能。", "faq": [ { "q": "Freshdesk 是什么？", "a": "Freshworks 的全渠道工单系统，含 AI 智能体、邮件机器人与坐席副驾驶。" }, { "q": "Freshdesk 免费吗？", "a": "小型团队有免费档；AI 与更高用量需要付费方案。" }, { "q": "谁制作 Freshdesk？", "a": "Freshworks，2010 年以 Freshdesk 起步（见维基百科 Freshworks）。" } ] }, "es": { "description": "Helpdesk omnicanal de Freshworks, con agentes de IA, bots de correo y copiloto para agentes.", "overview": "Freshdesk es el helpdesk omnicanal de Freshworks, con IA sobre tickets y flujos. Incluye bots de correo, un copiloto para agentes y analítica, más un marketplace de integraciones. Hay un nivel gratuito para equipos pequeños y planes de pago para más volumen e IA. Freshworks empezó como Freshdesk en 2010.", "features": [ "Tickets omnicanal en correo, chat y otros canales", "Agentes de IA y bots de correo que actúan según la intención", "Copiloto de agente para priorizar trabajo y siguientes pasos", "Integraciones de marketplace y analítica" ], "use_cases": [ "Operar soporte omnicanal para equipos en crecimiento", "Automatizar una parte de los tickets entrantes con IA", "Ayudar a los agentes con siguientes acciones sugeridas" ], "pricing_notes": "Freshdesk tiene un nivel gratuito para equipos pequeños; los planes de pago añaden volumen omnicanal, agentes de IA y administración avanzada.", "faq": [ { "q": "¿Qué es Freshdesk?", "a": "Freshdesk es el helpdesk omnicanal de Freshworks, con agentes de IA, bots de correo y copiloto para agentes." }, { "q": "¿Es Freshdesk gratis?", "a": "Hay un nivel gratuito para equipos pequeños; la IA y más volumen requieren planes de pago." }, { "q": "¿Quién hace Freshdesk?", "a": "Freshworks, que empezó como Freshdesk en 2010 (véase Freshworks en Wikipedia)." } ] }, "fr": { "description": "Helpdesk omnicanal de Freshworks, avec agents IA, bots e-mail et copilote agent.", "overview": "Freshdesk est le helpdesk omnicanal de Freshworks, avec de l'IA sur les tickets et les flux. Il inclut des bots e-mail, un copilote agent et de l'analytique, plus une place de marché d'intégrations. Un niveau gratuit existe pour les petites équipes, avec des forfaits payants pour plus de volume et d'IA. Freshworks a commencé comme Freshdesk en 2010.", "features": [ "Ticketing omnicanal e-mail, chat et autres canaux", "Agents IA et bots e-mail qui agissent selon l'intention", "Copilote agent pour classer le travail et les prochaines étapes", "Intégrations marketplace et analytique" ], "use_cases": [ "Assurer un support omnicanal pour des équipes en croissance", "Automatiser une part des tickets entrants avec l'IA", "Aider les agents avec des prochaines actions suggérées" ], "pricing_notes": "Freshdesk a un niveau gratuit pour les petites équipes ; les forfaits payants ajoutent volume omnicanal, agents IA et administration avancée.", "faq": [ { "q": "Qu'est-ce que Freshdesk ?", "a": "Freshdesk est le helpdesk omnicanal de Freshworks, avec agents IA, bots e-mail et copilote agent." }, { "q": "Freshdesk est-il gratuit ?", "a": "Un niveau gratuit existe pour les petites équipes ; l'IA et un volume plus élevé nécessitent des forfaits payants." }, { "q": "Qui fait Freshdesk ?", "a": "Freshworks, qui a commencé comme Freshdesk en 2010 (voir Freshworks sur Wikipédia)." } ] }, "ja": { "description": "Freshworks のオムニチャネルカスタマーサービスヘルプデスク。AIエージェント、メールボット、エージェントコパイロット付き。", "overview": "Freshdesk は Freshworks のオムニチャネルカスタマーサービスヘルプデスクで、チケットとワークフローにAIを重ねます。メールボット、エージェントコパイロット、分析、連携マーケットプレイスがあります。小チーム向け無料枠と、より多い量とAI向けの有料プランがあります。Freshworks は2010年に Freshdesk として始まりました。", "features": [ "メール・チャットなどのオムニチャネルチケット", "意図に応じて動くAIエージェントとメールボット", "作業の優先度と次の手を示すエージェントコパイロット", "マーケットプレイス連携と分析" ], "use_cases": [ "成長チームのオムニチャネルサポート運用", "着信チケットの一部をAIで自動化", "次の行動提案でエージェントを支援" ], "pricing_notes": "Freshdesk は小チーム向け無料枠があり、有料プランでオムニチャネル量、AIエージェント、高度な管理機能が加わります。", "faq": [ { "q": "Freshdesk とは？", "a": "AIエージェント、メールボット、エージェントコパイロット付きの Freshworks オムニチャネルヘルプデスクです。" }, { "q": "無料ですか？", "a": "小チーム向け無料枠があります。AIとより多い量は有料プランです。" }, { "q": "誰が作っていますか？", "a": "2010年に Freshdesk として始まった Freshworks です（Wikipedia の Freshworks を参照）。" } ] }, "de": { "description": "Omnichannel-Kundenservice-Helpdesk von Freshworks, mit KI-Agenten, E-Mail-Bots und Agenten-Copilot.", "overview": "Freshdesk ist der Omnichannel-Kundenservice-Helpdesk von Freshworks, mit KI auf Tickets und Workflows. Er umfasst E-Mail-Bots, einen Agenten-Copilot und Analytics plus einen Integrationsmarktplatz. Es gibt eine kostenlose Stufe für kleine Teams und bezahlte Pläne für mehr Volumen und KI. Freshworks startete 2010 als Freshdesk.", "features": [ "Omnichannel-Ticketing über E-Mail, Chat und andere Kanäle", "KI-Agenten und E-Mail-Bots, die nach Absicht handeln", "Agenten-Copilot zum Priorisieren von Arbeit und nächsten Schritten", "Marktplatz-Integrationen und Analytics" ], "use_cases": [ "Omnichannel-Support für wachsende Teams betreiben", "Einen Teil eingehender Tickets mit KI automatisieren", "Agenten mit vorgeschlagenen nächsten Aktionen unterstützen" ], "pricing_notes": "Freshdesk hat eine kostenlose Stufe für kleine Teams; bezahlte Pläne fügen Omnichannel-Volumen, KI-Agenten und erweiterte Admin-Funktionen hinzu.", "faq": [ { "q": "Was ist Freshdesk?", "a": "Freshdesk ist der Omnichannel-Helpdesk von Freshworks mit KI-Agenten, E-Mail-Bots und Agenten-Copilot." }, { "q": "Ist Freshdesk kostenlos?", "a": "Eine kostenlose Stufe gibt es für kleine Teams; KI und höheres Volumen brauchen bezahlte Pläne." }, { "q": "Wer macht Freshdesk?", "a": "Freshworks, 2010 als Freshdesk gestartet (siehe Freshworks auf Wikipedia)." } ] }, "pt": { "description": "Helpdesk omnicanal da Freshworks, com agentes de IA, bots de e-mail e copiloto para agentes.", "overview": "O Freshdesk é o helpdesk omnicanal da Freshworks, com IA sobre tickets e fluxos. Inclui bots de e-mail, um copiloto para agentes e analítica, mais um marketplace de integrações. Há um nível gratuito para equipas pequenas e planos pagos para mais volume e IA. A Freshworks começou como Freshdesk em 2010.", "features": [ "Ticketing omnicanal em e-mail, chat e outros canais", "Agentes de IA e bots de e-mail que agem segundo a intenção", "Copiloto de agente para priorizar trabalho e próximos passos", "Integrações de marketplace e analítica" ], "use_cases": [ "Operar suporte omnicanal para equipas em crescimento", "Automatizar uma parte dos tickets de entrada com IA", "Ajudar agentes com próximas ações sugeridas" ], "pricing_notes": "O Freshdesk tem um nível gratuito para equipas pequenas; planos pagos acrescentam volume omnicanal, agentes de IA e administração avançada.", "faq": [ { "q": "O que é o Freshdesk?", "a": "O Freshdesk é o helpdesk omnicanal da Freshworks, com agentes de IA, bots de e-mail e copiloto para agentes." }, { "q": "O Freshdesk é gratuito?", "a": "Há um nível gratuito para equipas pequenas; IA e mais volume exigem planos pagos." }, { "q": "Quem faz o Freshdesk?", "a": "A Freshworks, que começou como Freshdesk em 2010 (ver Freshworks na Wikipédia)." } ] }, "ko": { "description": "Freshworks의 옴니채널 고객 서비스 헬프데스크. AI 에이전트, 이메일 봇, 상담원 코파일럿이 있습니다.", "overview": "Freshdesk는 티켓과 워크플로에 AI를 얹은 Freshworks의 옴니채널 고객 서비스 헬프데스크입니다. 이메일 봇, 상담원 코파일럿, 분석, 연동 마켓플레이스가 있습니다. 소규모 팀 무료 티어와 더 많은 용량·AI용 유료 플랜이 있습니다. Freshworks는 2010년 Freshdesk로 시작했습니다.", "features": [ "이메일·채팅 등 옴니채널 티켓", "의도에 따라 행동하는 AI 에이전트와 이메일 봇", "작업 순위와 다음 단계를 위한 상담원 코파일럿", "마켓플레이스 연동과 분석" ], "use_cases": [ "성장 팀의 옴니채널 지원 운영", "인바운드 티켓의 일부를 AI로 자동화", "제안된 다음 행동으로 상담원 지원" ], "pricing_notes": "Freshdesk는 소규모 팀 무료 티어가 있고, 유료 플랜은 옴니채널 용량, AI 에이전트, 고급 관리 기능을 더합니다.", "faq": [ { "q": "Freshdesk란?", "a": "AI 에이전트, 이메일 봇, 상담원 코파일럿이 있는 Freshworks 옴니채널 헬프데스크입니다." }, { "q": "무료인가요?", "a": "소규모 팀 무료 티어가 있습니다. AI와 더 많은 용량은 유료 플랜입니다." }, { "q": "누가 만드나요?", "a": "2010년 Freshdesk로 시작한 Freshworks입니다(위키백과 Freshworks 참고)." } ] } }, "sources": [ { "title": "Official website", "url": "https://www.freshworks.com/freshdesk" }, { "title": "Freshworks (Wikipedia)", "url": "https://en.wikipedia.org/wiki/Freshworks" } ], "updated": "2026-09-10", "url": "https://globalaiproductindex.com/products/freshdesk/" }