Customer Support
Freshdesk alternatives
13 alternatives to Freshdesk (Freshworks) from the Customer Support category of the index.
- Ada (Ada) — AI customer service automation platform that resolves inquiries across chat, email, and voice. Paid
- Boost.ai (Boost AI AS) — Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support. Paid
- Cognigy (Cognigy GmbH) — Enterprise platform for creating, deploying, and managing chat and voice AI agents Paid
- Decagon (Decagon) — AI customer support platform that builds agents to resolve support requests across channels. Paid
- Dixa (Dixa ApS) — Customer engagement platform that combines human agents with an AI agent for customer conversations Paid
- Fin (Intercom) — Intercom's AI customer service agent that resolves support questions using a company's help content. Paid
- Forethought (Forethought (Zendesk)) — AI platform for customer support that automates ticket resolution and assists human agents. Paid
- Gorgias (Gorgias) — Ecommerce helpdesk with AI automation for Shopify and other storefront conversations. Paid
- Help Scout (Help Scout) — Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations. Paid
- Sierra (Sierra) — Platform for building conversational AI agents that handle customer service for businesses. Paid
- Tidio (Tidio) — Live-chat and AI customer service platform, including the Lyro agent for automated conversations. Freemium
- Zammad (Zammad GmbH) — Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans Open (open weights/source)
- Zendesk AI (Zendesk) — AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation. Paid