Listed together in guide “AI customer support tools”
Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
Paid
Use cases
- Running email support from a shared inbox
- Publishing a help center next to tickets
- Automating a portion of repetitive support chats
Pricing: Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Listed together in guide “AI customer support tools”
AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
Paid
Use cases
- Deflecting common questions inside Zendesk
- Assisting human agents with suggested replies
- Automating ticket routing on an existing helpdesk
Pricing: Zendesk AI is sold with Zendesk Suite and related plans; pricing is quote- or plan-based rather than a public per-resolution consumer SKU.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Intercom's AI customer service agent that resolves support questions using a company's help content.
Paid
Use cases
- Automating answers to common customer questions
- Reducing ticket volume reaching human agents
- Providing 24/7 first-line support
Pricing: Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
AI platform for customer support that automates ticket resolution and assists human agents.
Paid
Use cases
- Deflecting repetitive tickets before they reach agents
- Routing tickets to the right team automatically
- Boosting agent productivity with suggested answers
Pricing: Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
Pricing ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans
Open (open weights/source) AGPL-3.0
Use cases
- Managing customer support tickets in a shared helpdesk
- Collecting requests from email, chat, telephone, and social channels
- Migrating support operations from another helpdesk system
Pricing: Zammad's source code is available under the GNU AGPLv3 license and can be self-hosted; Zammad GmbH also sells hosted plans, for which pricing is published on its website.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-10.
Related: shares the task Customer support
Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
Paid
Use cases
- Answering order and shipping questions for online stores
- Automating repetitive ecommerce support tickets
- Running merchant support from one helpdesk
Pricing: Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
AI customer service automation platform that resolves inquiries across chat, email, and voice.
Paid
Use cases
- Automating routine tier-1 customer support conversations
- Deflecting tickets from human agents across channels
- Offering always-on multilingual customer service
Pricing: Ada is a paid enterprise product; pricing is quote-based and typically tied to conversation or resolution volume rather than a public per-seat price.
Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Related: shares the task Customer support
AI customer support platform that builds agents to resolve support requests across channels.
Paid
Use cases
- Automating high-volume consumer support inquiries
- Resolving account and billing requests end to end
- Scaling support coverage without growing headcount
Pricing: Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.
Sources
This record was last reviewed on 2026-09-10.