Customer Support
Explore 8 options alongside Zammad (Zammad GmbH), a product in Customer Support.
Candidates share an existing guide group, a comparison, or specific tags within the same category. This shortlist is not a ranking or a test result.
Listed together in guide “AI customer support tools”
Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
Freemium
Pricing: Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
Paid
Pricing: Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Listed together in guide “AI customer support tools”
AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
Paid
Pricing: Zendesk AI is sold with Zendesk Suite and related plans; pricing is quote- or plan-based rather than a public per-resolution consumer SKU.
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Intercom's AI customer service agent that resolves support questions using a company's help content.
Paid
Pricing: Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
AI platform for customer support that automates ticket resolution and assists human agents.
Paid
Pricing: Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
Paid
Pricing: Boost.ai does not publish list prices; the platform is sold to enterprises through demo-based sales and custom quotes.
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
Customer experience agents spanning support, sales, and product guidance.
Paid
Pricing: Paid tiers use monthly message credits; Hobby shows a seven-day trial. Annual equivalents, extra agents, storage, and branding removal change cost.
This record was last reviewed on 2026-11-03.
Related: shares the task Customer support
Enterprise platform for creating, deploying, and managing chat and voice AI agents
Paid
Pricing: Cognigy is sold through enterprise sales; the company does not publish a pricing page or list prices.
This record was last reviewed on 2026-09-10.