Customer Support
Explore 8 options alongside Decagon (Decagon), a product in Customer Support.
Candidates share an existing guide group, a comparison, or specific tags within the same category. This shortlist is not a ranking or a test result.
Listed together in guide “AI customer support tools”
Platform for building conversational AI agents that handle customer service for businesses.
Paid
Pricing: Sierra is a paid enterprise platform; pricing is quote-based and commonly tied to resolved conversations rather than seats.
This record was last reviewed on 2026-10-10.
Related: shares the task Customer support
Intercom's AI customer service agent that resolves support questions using a company's help content.
Paid
Pricing: Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
AI platform for customer support that automates ticket resolution and assists human agents.
Paid
Pricing: Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
AI customer service automation platform that resolves inquiries across chat, email, and voice.
Paid
Pricing: Ada is a paid enterprise product; pricing is quote-based and typically tied to conversation or resolution volume rather than a public per-seat price.
This record was last reviewed on 2026-10-09.
Related: shares the task Customer support
Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.
Freemium
Pricing: Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
Paid
Pricing: Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.
Paid
Pricing: Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Related: shares the task Customer support
Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
Freemium
Pricing: Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.