Decagon

개요

Decagon is an AI customer support platform that builds concierge-style agents to resolve support requests across chat, email, and voice. Its agents are trained on company knowledge and workflows, can take actions in connected systems, and hand off to humans with full context. Decagon is sold to enterprises on custom pricing.

주요 기능

• AI support agents across chat, email, and voice
• Agent Operating Procedures to encode business workflows
• Actions in connected systems such as refunds and account changes
• Analytics and QA tooling for agent conversations

활용 사례

• Automating high-volume consumer support inquiries
• Resolving account and billing requests end to end
• Scaling support coverage without growing headcount

가격

Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.

자주 묻는 질문

What does Decagon do?

Decagon builds AI agents that resolve customer support requests across chat, email, and voice for enterprises.

Can Decagon agents take actions?

Yes. Decagon agents connect to business systems to perform actions like processing refunds or updating accounts.

How is Decagon priced?

Decagon uses custom enterprise pricing; there is no public self-serve plan.

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• Forethought — 티켓 해결을 자동화하고 사람 상담원을 지원하는 고객 지원용 AI 플랫폼.
• Sierra — 기업의 고객 서비스를 처리하는 대화형 AI 에이전트를 구축하는 플랫폼.

Decagon 대안 모두 보기 → · 고객 지원 제품 모두 보기 →

출처

• Official website ↗
• TechCrunch: Decagon at $4.5B valuation ↗

이 레코드는 2026-07-30에 마지막으로 검토되었습니다.

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