Decagon

概述

Decagon is an AI customer support platform that builds concierge-style agents to resolve support requests across chat, email, and voice. Its agents are trained on company knowledge and workflows, can take actions in connected systems, and hand off to humans with full context. Decagon is sold to enterprises on custom pricing.

主要功能

• AI support agents across chat, email, and voice
• Agent Operating Procedures to encode business workflows
• Actions in connected systems such as refunds and account changes
• Analytics and QA tooling for agent conversations

适用场景

• Automating high-volume consumer support inquiries
• Resolving account and billing requests end to end
• Scaling support coverage without growing headcount

定价

Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.

常见问题

What does Decagon do?

Decagon builds AI agents that resolve customer support requests across chat, email, and voice for enterprises.

Can Decagon agents take actions?

Yes. Decagon agents connect to business systems to perform actions like processing refunds or updating accounts.

How is Decagon priced?

Decagon uses custom enterprise pricing; there is no public self-serve plan.

同类产品

• Ada — AI 客户服务自动化平台，可在聊天、邮件与语音渠道解决咨询。
• Fin — Intercom 的 AI 客服智能体，可利用公司的帮助内容解决支持问题。
• Forethought — 面向客户支持的 AI 平台，可自动化工单处理并协助人工客服。
• Sierra — 用于构建对话式 AI 智能体的平台，可为企业处理客户服务。

查看Decagon的全部替代品 → · 查看全部客户支持产品 →

来源

• Official website ↗
• TechCrunch: Decagon at $4.5B valuation ↗

本记录最近复核于 2026-07-30。

机器可读记录：/api/products/decagon.json · 发现错误？提交纠错