Fin

Resumen

Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.

Funciones principales

• Answers grounded in company help content
• Omnichannel support across chat and email
• Policy controls, workflows, and human handoff
• Resolution-based analytics and reporting

Casos de uso

• Automating answers to common customer questions
• Reducing ticket volume reaching human agents
• Providing 24/7 first-line support

Precios

Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.

Preguntas frecuentes

What is Intercom Fin?

Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.

How is Fin priced?

Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.

Does Fin work outside Intercom?

Yes, Intercom offers Fin for use with other helpdesk platforms such as Zendesk.

Productos similares

• Ada — Plataforma de automatización de atención al cliente con IA que resuelve consultas por chat, correo y voz.
• Decagon — Plataforma de atención al cliente con IA que crea agentes para resolver solicitudes de soporte en varios canales.
• Forethought — Plataforma de IA para atención al cliente que automatiza la resolución de tickets y asiste a los agentes humanos.
• Sierra — Plataforma para crear agentes de IA conversacionales que gestionan la atención al cliente de las empresas.

Todas las alternativas a Fin → · Todos los productos de Atención al cliente →

Fuentes

• Official website ↗
• Intercom ↗

Este registro se revisó por última vez el 2026-07-30.

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