Fin

概述

Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.

主要功能

• Answers grounded in company help content
• Omnichannel support across chat and email
• Policy controls, workflows, and human handoff
• Resolution-based analytics and reporting

适用场景

• Automating answers to common customer questions
• Reducing ticket volume reaching human agents
• Providing 24/7 first-line support

定价

Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.

常见问题

What is Intercom Fin?

Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.

How is Fin priced?

Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.

Does Fin work outside Intercom?

Yes, Intercom offers Fin for use with other helpdesk platforms such as Zendesk.

同类产品

• Ada — AI 客户服务自动化平台，可在聊天、邮件与语音渠道解决咨询。
• Decagon — AI 客户支持平台，可构建智能体在多渠道解决支持请求。
• Forethought — 面向客户支持的 AI 平台，可自动化工单处理并协助人工客服。
• Sierra — 用于构建对话式 AI 智能体的平台，可为企业处理客户服务。

查看Fin的全部替代品 → · 查看全部客户支持产品 →

来源

• Official website ↗
• Intercom ↗

本记录最近复核于 2026-07-30。

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