Fin

개요

Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.

주요 기능

• Answers grounded in company help content
• Omnichannel support across chat and email
• Policy controls, workflows, and human handoff
• Resolution-based analytics and reporting

활용 사례

• Automating answers to common customer questions
• Reducing ticket volume reaching human agents
• Providing 24/7 first-line support

가격

Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.

자주 묻는 질문

What is Intercom Fin?

Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.

How is Fin priced?

Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.

Does Fin work outside Intercom?

Yes, Intercom offers Fin for use with other helpdesk platforms such as Zendesk.

유사 제품

• Ada — 채팅·이메일·음성에 걸쳐 문의를 해결하는 AI 고객 서비스 자동화 플랫폼.
• Decagon — 여러 채널에 걸쳐 지원 요청을 해결하는 에이전트를 구축하는 AI 고객 지원 플랫폼.
• Forethought — 티켓 해결을 자동화하고 사람 상담원을 지원하는 고객 지원용 AI 플랫폼.
• Sierra — 기업의 고객 서비스를 처리하는 대화형 AI 에이전트를 구축하는 플랫폼.

Fin 대안 모두 보기 → · 고객 지원 제품 모두 보기 →

출처

• Official website ↗
• Intercom ↗

이 레코드는 2026-07-30에 마지막으로 검토되었습니다.

기계 판독용 레코드: /api/products/intercom-fin.json · 오류를 발견하셨나요? 수정 제안