Fin

Visão geral

Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.

Principais recursos

• Answers grounded in company help content
• Omnichannel support across chat and email
• Policy controls, workflows, and human handoff
• Resolution-based analytics and reporting

Casos de uso

• Automating answers to common customer questions
• Reducing ticket volume reaching human agents
• Providing 24/7 first-line support

Preços

Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.

Perguntas frequentes

What is Intercom Fin?

Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.

How is Fin priced?

Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.

Does Fin work outside Intercom?

Yes, Intercom offers Fin for use with other helpdesk platforms such as Zendesk.

Produtos similares

• Ada — Plataforma de automação de atendimento ao cliente com IA que resolve solicitações por chat, e-mail e voz.
• Decagon — Plataforma de suporte ao cliente com IA que cria agentes para resolver solicitações de suporte em vários canais.
• Forethought — Plataforma de IA para suporte ao cliente que automatiza a resolução de tickets e auxilia agentes humanos.
• Sierra — Plataforma para criar agentes de IA conversacionais que cuidam do atendimento ao cliente para empresas.

Todas as alternativas a Fin → · Todos os produtos de Suporte ao cliente →

Fontes

• Official website ↗
• Intercom ↗

Este registro foi revisado pela última vez em 2026-07-30.

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