Fin

Überblick

Fin is Intercom's AI customer service agent that resolves support questions using a company's help center and internal content. It works across chat, email, and other channels, follows configured policies, and hands off to human agents when needed. Fin is priced per resolution on top of Intercom plans and can also work with other helpdesks.

Wichtige Funktionen

• Answers grounded in company help content
• Omnichannel support across chat and email
• Policy controls, workflows, and human handoff
• Resolution-based analytics and reporting

Anwendungsfälle

• Automating answers to common customer questions
• Reducing ticket volume reaching human agents
• Providing 24/7 first-line support

Preise

Fin is priced at $0.99 per resolved conversation on top of an Intercom subscription, with volume discounts for large deployments.

Häufig gestellte Fragen

What is Intercom Fin?

Fin is Intercom's AI agent that automatically resolves customer support questions using a company's knowledge content.

How is Fin priced?

Fin charges per successful resolution (list price $0.99), separate from Intercom's seat-based plans.

Does Fin work outside Intercom?

Yes, Intercom offers Fin for use with other helpdesk platforms such as Zendesk.

Ähnliche Produkte

• Ada — Plattform zur Automatisierung des Kundenservice mit KI, die Anfragen über Chat, E-Mail und Sprache löst.
• Decagon — KI-Kundensupport-Plattform, die Agenten erstellt, um Supportanfragen über verschiedene Kanäle zu lösen.
• Forethought — KI-Plattform für den Kundensupport, die die Ticketlösung automatisiert und menschliche Agenten unterstützt.
• Sierra — Plattform zum Erstellen konversationeller KI-Agenten, die den Kundenservice für Unternehmen übernehmen.

Alle Fin-Alternativen → · Alle Produkte in Kundensupport →

Quellen

• Official website ↗
• Intercom ↗

Dieser Eintrag wurde zuletzt am 2026-07-30 geprüft.

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