Listed together in guide “AI customer support tools”
Live-chat and AI customer service platform, including the Lyro agent for automated conversations.
Freemium
Use cases
- Automating repetitive website support chats
- Running live chat for small online stores
- Capturing leads from chat while answering FAQs
Pricing: Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Conversational AI platform for customer service in regulated industries, spanning chat and voice self-service, agent assist, and internal support.
Paid
Use cases
- Automating first-line customer conversations in chat and voice
- Assisting human agents during live customer conversations
- Handling internal employee support requests
Pricing: Boost.ai does not publish list prices; the platform is sold to enterprises through demo-based sales and custom quotes.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.
Paid
Use cases
- Answering order and shipping questions for online stores
- Automating repetitive ecommerce support tickets
- Running merchant support from one helpdesk
Pricing: Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Enterprise platform for creating, deploying, and managing chat and voice AI agents
Paid
Use cases
- Automating customer conversations in chat and voice
- Handing customer conversations to live contact-center agents
- Testing and analyzing AI agent performance
Pricing: Cognigy is sold through enterprise sales; the company does not publish a pricing page or list prices.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Listed together in guide “AI customer support tools”
Customer engagement platform that combines human agents with an AI agent for customer conversations
Paid
Use cases
- Handling customer conversations with a mix of human agents and an AI agent
- Connecting conversation data to other systems through the API and webhooks
- Building messenger integrations with the SDK
Pricing: Dixa prices agent access per seat, with the AI agent priced per conversation separately from seats. The company publishes a pricing page and does not offer a self-serve free trial.
Pricing ↗ · Documentation ↗ · Sources
This record was last reviewed on 2026-10-09.
Related: shares the task Customer support
AI platform for customer support that automates ticket resolution and assists human agents.
Paid
Use cases
- Deflecting repetitive tickets before they reach agents
- Routing tickets to the right team automatically
- Boosting agent productivity with suggested answers
Pricing: Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
Pricing ↗ · Sources
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
AI features inside the Zendesk helpdesk for autonomous answers, agent assist, and ticket automation.
Paid
Use cases
- Deflecting common questions inside Zendesk
- Assisting human agents with suggested replies
- Automating ticket routing on an existing helpdesk
Pricing: Zendesk AI is sold with Zendesk Suite and related plans; pricing is quote- or plan-based rather than a public per-resolution consumer SKU.
Documentation ↗ · Sources
This record was last reviewed on 2026-09-10.
Related: shares the task Customer support
AI customer support platform that builds agents to resolve support requests across channels.
Paid
Use cases
- Automating high-volume consumer support inquiries
- Resolving account and billing requests end to end
- Scaling support coverage without growing headcount
Pricing: Decagon is an enterprise product with custom pricing based on conversation volume and deployment scope.
Sources
This record was last reviewed on 2026-09-10.