Forethought
제공: Forethought (Zendesk) · forethought.ai ↗
티켓 해결을 자동화하고 사람 상담원을 지원하는 고객 지원용 AI 플랫폼.
customer-service support automation
- 카테고리
- 고객 지원
- 비즈니스 모델
- 유료
- 이용 가능성
- 글로벌
- 출시
- 2018
- 레코드 업데이트
- 2026-07-30
- 설립
- 2017
- 본사
- US
개요
Forethought is an AI platform for customer support that automates ticket resolution and assists human agents across the support lifecycle. Its products triage incoming tickets, answer common questions autonomously, and surface relevant knowledge for agents. Zendesk announced its acquisition of Forethought in 2025. Pricing is custom and enterprise-oriented.
주요 기능
- Autonomous resolution of common support questions
- AI triage that classifies and routes tickets
- Agent-assist suggestions from company knowledge
- Analytics on automation and deflection rates
활용 사례
- Deflecting repetitive tickets before they reach agents
- Routing tickets to the right team automatically
- Boosting agent productivity with suggested answers
가격
Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
자주 묻는 질문
What does Forethought do?
Forethought automates customer support with AI that resolves, triages, and assists on support tickets.
Who acquired Forethought?
Zendesk announced an agreement to acquire Forethought in 2025.
How is Forethought priced?
Pricing is custom and enterprise-focused, typically based on ticket volume and selected capabilities.
유사 제품
출처
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