Sierra
来自 Sierra · sierra.ai ↗
用于构建对话式 AI 智能体的平台，可为企业处理客户服务。
customer-service ai-agent conversational
- 分类
- 客户支持
- 商业模式
- 付费
- 可用性
- 全球
- 发布
- 2023
- 记录更新
- 2026-07-30
- 成立时间
- 2023
- 总部所在地
- US
概述
Sierra is a platform for building branded conversational AI agents that handle customer service over chat and voice. Founded by former Salesforce co-CEO Bret Taylor, it lets companies define agent behavior, connect business systems, and resolve issues end to end. Sierra is a paid enterprise product, often priced per resolution.
主要功能
- Branded AI agents for chat and voice support
- Agent behavior controls, guardrails, and escalation rules
- Integrations with commerce, CRM, and support systems
- Outcome-based analytics on resolutions
适用场景
- Automating end-to-end customer service conversations
- Voice-based support lines run by AI agents
- Scaling support without growing headcount
定价
Sierra is a paid enterprise platform; pricing is quote-based and commonly tied to resolved conversations rather than seats.
常见问题
What does Sierra do?
Sierra builds conversational AI agents that resolve customer service issues for businesses across chat and voice.
Who founded Sierra?
Sierra was founded in 2023 by former Salesforce co-CEO Bret Taylor and former Google executive Clay Bavor.
Is Sierra free?
No. Sierra is a paid enterprise product with quote-based, outcome-oriented pricing.
同类产品
- Ada — AI 客户服务自动化平台，可在聊天、邮件与语音渠道解决咨询。
- Decagon — AI 客户支持平台，可构建智能体在多渠道解决支持请求。
- Fin — Intercom 的 AI 客服智能体，可利用公司的帮助内容解决支持问题。
- Forethought — 面向客户支持的 AI 平台，可自动化工单处理并协助人工客服。
来源
本记录最近复核于 2026-07-30。
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