Agentforce
by Salesforce · www.salesforce.com ↗
Salesforce's enterprise AI agent platform for building, testing, and running autonomous agents across service, sales, and employee workflows.
agent enterprise customer-support crm
- Category
- Agents & Automation
- Business model
- Paid
- Availability
- Global
- Launched
- 2024-09
- Record updated
- 2026-09-04
- Founded
- 1999
- Headquarters
- US
Overview
Agentforce is Salesforce's AI agent platform for 24/7 autonomous support at enterprise scale. Teams can build, test, deploy, and monitor agents that answer questions, take actions in Salesforce and connected systems, and hand off to humans when needed. It includes Agent Builder, voice, observability, MCP support, and multi-agent orchestration, grounded in Salesforce CRM and Data 360. Salesforce customers can start with Foundations; paid options include Flex Credits, resolutions, and per-user licensing.
Key features
- Low-code Agent Builder with actions, instructions, and subagents
- Voice, observability, MCP support, and multi-agent orchestration
- Grounding in Salesforce CRM, Data 360, and Einstein Trust Layer
- Out-of-the-box agents for service, sales, marketing, and commerce
Use cases
- Always-on customer service that resolves cases and escalates when needed
- Sales development agents that answer product questions and book meetings
- Employee support agents that automate routine internal tasks
Pricing
Salesforce customers can start with Agentforce through Salesforce Foundations. Paid options include Flex Credits, resolutions, and per-user licensing.
Frequently asked questions
What is Agentforce?
Agentforce is Salesforce's platform for building and running autonomous AI agents that work with CRM data, apps, and business logic.
Who is Agentforce for?
It is aimed at enterprises already using Salesforce, especially service, sales, marketing, and employee-support teams.
Is Agentforce free?
Salesforce customers can start with Foundations. Broader production use is billed through Flex Credits, resolutions, or per-user licenses.
Similar products
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- goose — Open-source, extensible AI agent from Block that runs on your machine as a desktop app, CLI, and API, using any LLM and MCP extensions.
- LangChain — Open-source framework for building LLM applications and agents, with LangSmith and LangGraph for observability and orchestration.
- Lindy — Platform for building no-code AI agents that automate tasks across email, meetings, and business apps.
- LlamaIndex — Open-source data framework for connecting LLMs to private data, powering retrieval-augmented generation and document agents.
All Agentforce alternatives → · All Agents & Automation products →
Sources
This record was last reviewed on 2026-09-04.
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