Agentforce
by Salesforce
At a glance
Salesforce's enterprise AI agent platform for building, testing, and running autonomous agents across service, sales, and employee workflows.
agent enterprise customer-support crm
- Licence
- Not recorded
- Category
- Agents & Automation
- Business model
- Paid
- Availability
- Global
- Launched
- 2024-09
Overview
Agentforce is Salesforce's AI agent platform for 24/7 autonomous support at enterprise scale. Teams can build, test, deploy, and monitor agents that answer questions, take actions in Salesforce and connected systems, and hand off to humans when needed. It includes Agent Builder, voice, observability, MCP support, and multi-agent orchestration, grounded in Salesforce CRM and Data 360. Salesforce customers can start with Foundations; paid options include Flex Credits, resolutions, and per-user licensing.
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Key features
- Low-code Agent Builder with actions, instructions, and subagents
- Voice, observability, MCP support, and multi-agent orchestration
- Grounding in Salesforce CRM, Data 360, and Einstein Trust Layer
- Out-of-the-box agents for service, sales, marketing, and commerce
Use cases
- Always-on customer service that resolves cases and escalates when needed
- Sales development agents that answer product questions and book meetings
- Employee support agents that automate routine internal tasks
Pricing
Salesforce customers can start with Agentforce through Salesforce Foundations. Paid options include Flex Credits, resolutions, and per-user licensing.
Record details
Provenance, dates and links are kept here so the main sections stay about the product itself.
Links, dates and provenance
- Record updated
- 2026-09-04
- Pricing
- www.salesforce.com ↗
- Documentation
- developer.salesforce.com ↗
- Founded
- 1999
- Headquarters
- US
Selection profile
Every field says where its value comes from. "Unknown" means we have not confirmed it — it does not mean the product lacks the feature.
Selection profile11 fields4 unknown
- Tasks it fits
- Automation agents
Derived from the record: category "agents".
Suggest a correction - How you use it
- Web app
Hosted product with no desktop/CLI tag in the record; assumed web-delivered.
Suggest a correction - Runs on
- Web
Derived from platform words in the record description/features/tags.
Suggest a correction - Where it runs
- Vendor cloud
Vendor-hosted product; no self-hosted option is recorded.
Suggest a correction - Works offline
- Not recorded
The record contains no offline-operation claim.
Suggest a correction - Official service region
- Global
Mirrors the availability field already on the record ("global").
Suggest a correction - Public API
- Not recorded
The record does not state whether a public API exists.
Suggest a correction - Licence
- proprietary
Commercial product; no source licence is published in the record.
Suggest a correction - Commercial use
- Not recorded
Commercial product; the terms reviewed here do not state a non-commercial restriction, but that was not verified.
Suggest a correction - Interface languages
- Not recorded
No vendor page read in this pass states the product's own interface languages; the key exists so the field can be answered later rather than left absent.
Suggest a correction - Billing
- Subscription Free allowance: No Subscription required: Yes
Prices are the vendor’s advertised entry price and exclude taxes; always confirm on the vendor’s own page.
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Where each value comes from
- Tasks it fits
- Our inference
- How you use it
- Our inference
- Runs on
- Our inference
- Where it runs
- Our inference
- Works offline
- Our inference
- Official service region
- Our inference
- Public API
- Our inference
- Licence
- Our inference
- Commercial use
- Our inference
- Interface languages
- Unknown
Frequently asked questions
What is Agentforce?
Agentforce is Salesforce's platform for building and running autonomous AI agents that work with CRM data, apps, and business logic.
Who is Agentforce for?
It is aimed at enterprises already using Salesforce, especially service, sales, marketing, and employee-support teams.
Is Agentforce free?
Salesforce customers can start with Foundations. Broader production use is billed through Flex Credits, resolutions, or per-user licenses.
What is not established for Agentforce?
The vendor page fetched did not state licence terms or deployment, so commercial-use rights and any self-hosted or offline option are not established for Agentforce.
Similar products
- Botpress — Platform for building, deploying, and monitoring AI agents, with a focus on customer support.
- Voiceflow — Platform for designing, launching, and operating customer-service AI agents across chat and voice.
- Lindy — Platform for building no-code AI agents that automate tasks across email, meetings, and business apps.
- Make — Visual no-code automation platform that connects apps and data through drag-and-drop scenarios, with AI agent features and an MCP server and client.
- Relevance AI — Low-code platform for building AI agents and multi-agent teams that automate business workflows.
- Zapier — Workflow automation platform connecting thousands of apps, with AI features for building agents and automated workflows.
All Agentforce alternatives → · All Agents & Automation products →
Related guides
Sources
This record was last reviewed on 2026-09-04.
Machine-readable record: /api/products/agentforce.json · Spot an error? Suggest a correction