{ "slug": "agentforce", "name": "Agentforce", "company": "Salesforce", "website": "https://www.salesforce.com/agentforce/", "category": "agents", "business_model": "paid", "availability": "global", "launched": "2024-09", "founded": "1999", "hq_country": "US", "tags": [ "agent", "enterprise", "customer-support", "crm" ], "description": "Salesforce's enterprise AI agent platform for building, testing, and running autonomous agents across service, sales, and employee workflows.", "overview": "Agentforce is Salesforce's AI agent platform for 24/7 autonomous support at enterprise scale. Teams can build, test, deploy, and monitor agents that answer questions, take actions in Salesforce and connected systems, and hand off to humans when needed. It includes Agent Builder, voice, observability, MCP support, and multi-agent orchestration, grounded in Salesforce CRM and Data 360. Salesforce customers can start with Foundations; paid options include Flex Credits, resolutions, and per-user licensing.", "features": [ "Low-code Agent Builder with actions, instructions, and subagents", "Voice, observability, MCP support, and multi-agent orchestration", "Grounding in Salesforce CRM, Data 360, and Einstein Trust Layer", "Out-of-the-box agents for service, sales, marketing, and commerce" ], "use_cases": [ "Always-on customer service that resolves cases and escalates when needed", "Sales development agents that answer product questions and book meetings", "Employee support agents that automate routine internal tasks" ], "pricing_notes": "Salesforce customers can start with Agentforce through Salesforce Foundations. Paid options include Flex Credits, resolutions, and per-user licensing.", "faq": [ { "q": "What is Agentforce?", "a": "Agentforce is Salesforce's platform for building and running autonomous AI agents that work with CRM data, apps, and business logic." }, { "q": "Who is Agentforce for?", "a": "It is aimed at enterprises already using Salesforce, especially service, sales, marketing, and employee-support teams." }, { "q": "Is Agentforce free?", "a": "Salesforce customers can start with Foundations. Broader production use is billed through Flex Credits, resolutions, or per-user licenses." } ], "i18n": { "zh": { "description": "Salesforce 的企业 AI 智能体平台，用于在服务、销售与员工工作流中构建、测试并运行自主智能体。", "overview": "Agentforce 是 Salesforce 面向企业规模 7×24 自主支持的 AI 智能体平台。团队可以构建、测试、部署并监控能够回答问题、在 Salesforce 与连接系统中采取行动、并在需要时转交人工的智能体。它包含 Agent Builder、语音、可观测性、MCP 支持与多智能体编排，并基于 Salesforce CRM 与 Data 360。Salesforce 客户可通过 Foundations 起步；付费选项包括 Flex Credits、按解决量以及按用户授权。", "features": [ "带操作、指令与子智能体的低代码 Agent Builder", "语音、可观测性、MCP 支持与多智能体编排", "基于 Salesforce CRM、Data 360 与 Einstein Trust Layer", "面向服务、销售、营销与电商的开箱即用智能体" ], "use_cases": [ "全天候客户服务，可处理工单并在需要时升级", "回答产品问题并预约会议的销售开发智能体", "自动化日常内部任务的员工支持智能体" ], "pricing_notes": "Salesforce 客户可通过 Salesforce Foundations 开始使用 Agentforce。付费选项包括 Flex Credits、按解决量以及按用户授权。", "faq": [ { "q": "什么是 Agentforce？", "a": "Agentforce 是 Salesforce 用于构建和运行自主 AI 智能体的平台，这些智能体可使用 CRM 数据、应用与业务逻辑。" }, { "q": "Agentforce 面向谁？", "a": "它面向已在使用 Salesforce 的企业，尤其是服务、销售、营销与员工支持团队。" }, { "q": "Agentforce 免费吗？", "a": "Salesforce 客户可通过 Foundations 起步。更广泛的生产使用通过 Flex Credits、按解决量或按用户授权计费。" } ] }, "es": { "description": "Plataforma empresarial de agentes de IA de Salesforce para crear, probar y ejecutar agentes autónomos en flujos de servicio, ventas y empleados.", "overview": "Agentforce es la plataforma de agentes de IA de Salesforce para soporte autónomo 24/7 a escala empresarial. Los equipos pueden crear, probar, desplegar y supervisar agentes que responden preguntas, actúan en Salesforce y sistemas conectados, y derivan a humanos cuando hace falta. Incluye Agent Builder, voz, observabilidad, soporte MCP y orquestación multiagente, con base en Salesforce CRM y Data 360. Los clientes de Salesforce pueden empezar con Foundations; las opciones de pago incluyen Flex Credits, resoluciones y licencias por usuario.", "features": [ "Agent Builder de bajo código con acciones, instrucciones y subagentes", "Voz, observabilidad, soporte MCP y orquestación multiagente", "Anclaje en Salesforce CRM, Data 360 y Einstein Trust Layer", "Agentes listos para servicio, ventas, marketing y comercio" ], "use_cases": [ "Atención al cliente siempre activa que resuelve casos y escala cuando hace falta", "Agentes de desarrollo de ventas que responden preguntas de producto y reservan reuniones", "Agentes de soporte a empleados que automatizan tareas internas rutinarias" ], "pricing_notes": "Los clientes de Salesforce pueden empezar con Agentforce a través de Salesforce Foundations. Las opciones de pago incluyen Flex Credits, resoluciones y licencias por usuario.", "faq": [ { "q": "¿Qué es Agentforce?", "a": "Agentforce es la plataforma de Salesforce para crear y ejecutar agentes de IA autónomos que trabajan con datos de CRM, aplicaciones y lógica de negocio." }, { "q": "¿Para quién es Agentforce?", "a": "Está dirigido a empresas que ya usan Salesforce, especialmente equipos de servicio, ventas, marketing y soporte a empleados." }, { "q": "¿Agentforce es gratis?", "a": "Los clientes de Salesforce pueden empezar con Foundations. El uso de producción más amplio se factura mediante Flex Credits, resoluciones o licencias por usuario." } ] }, "fr": { "description": "Plateforme d'agents d'IA d'entreprise de Salesforce pour créer, tester et exécuter des agents autonomes dans les flux de service, de vente et d'employés.", "overview": "Agentforce est la plateforme d'agents d'IA de Salesforce pour un support autonome 24h/24 à l'échelle de l'entreprise. Les équipes peuvent créer, tester, déployer et surveiller des agents qui répondent aux questions, agissent dans Salesforce et les systèmes connectés, et transfèrent aux humains si besoin. Elle comprend Agent Builder, la voix, l'observabilité, le support MCP et l'orchestration multi-agents, ancrée dans Salesforce CRM et Data 360. Les clients Salesforce peuvent commencer avec Foundations ; les options payantes incluent Flex Credits, les résolutions et les licences par utilisateur.", "features": [ "Agent Builder low-code avec actions, instructions et sous-agents", "Voix, observabilité, support MCP et orchestration multi-agents", "Ancrage dans Salesforce CRM, Data 360 et Einstein Trust Layer", "Agents prêts à l'emploi pour le service, les ventes, le marketing et le commerce" ], "use_cases": [ "Service client toujours disponible qui résout des dossiers et escalade si besoin", "Agents de développement commercial qui répondent aux questions produit et prennent des rendez-vous", "Agents de support employés qui automatisent des tâches internes courantes" ], "pricing_notes": "Les clients Salesforce peuvent commencer Agentforce via Salesforce Foundations. Les options payantes incluent Flex Credits, les résolutions et les licences par utilisateur.", "faq": [ { "q": "Qu'est-ce qu'Agentforce ?", "a": "Agentforce est la plateforme Salesforce pour créer et exécuter des agents d'IA autonomes qui travaillent avec les données CRM, les applications et la logique métier." }, { "q": "À qui s'adresse Agentforce ?", "a": "Il vise les entreprises déjà utilisatrices de Salesforce, surtout les équipes service, ventes, marketing et support employés." }, { "q": "Agentforce est-il gratuit ?", "a": "Les clients Salesforce peuvent commencer avec Foundations. Un usage de production plus large est facturé via Flex Credits, résolutions ou licences par utilisateur." } ] }, "ja": { "description": "サービス、営業、従業員ワークフロー向けに自律エージェントを構築・テスト・実行する Salesforce のエンタープライズ AI エージェントプラットフォーム。", "overview": "Agentforce は、エンタープライズ規模で 24 時間自律サポートを提供する Salesforce の AI エージェントプラットフォームです。チームは、質問への回答、Salesforce と接続システムでの操作、必要時の人への引き継ぎを行うエージェントを構築、テスト、デプロイ、監視できます。Agent Builder、音声、可観測性、MCP 対応、マルチエージェントオーケストレーションを備え、Salesforce CRM と Data 360 を基盤とします。Salesforce 顧客は Foundations から始められ、有料オプションには Flex Credits、解決件数、ユーザー単位ライセンスがあります。", "features": [ "アクション、指示、サブエージェント付きのローコード Agent Builder", "音声、可観測性、MCP 対応、マルチエージェントオーケストレーション", "Salesforce CRM、Data 360、Einstein Trust Layer へのグラウンディング", "サービス、営業、マーケティング、コマース向けのすぐ使えるエージェント" ], "use_cases": [ "ケースを処理し、必要時にエスカレーションする常時稼働のカスタマーサービス", "製品質問に答え、打ち合わせを予約する営業開発エージェント", "日常的な社内作業を自動化する従業員サポートエージェント" ], "pricing_notes": "Salesforce 顧客は Salesforce Foundations から Agentforce を始められます。有料オプションには Flex Credits、解決件数、ユーザー単位ライセンスがあります。", "faq": [ { "q": "Agentforce とは何ですか？", "a": "Agentforce は、CRM データ、アプリ、業務ロジックと連携する自律 AI エージェントを構築・実行するための Salesforce プラットフォームです。" }, { "q": "Agentforce は誰向けですか？", "a": "すでに Salesforce を使っている企業、特にサービス、営業、マーケティング、従業員サポートチーム向けです。" }, { "q": "Agentforce は無料ですか？", "a": "Salesforce 顧客は Foundations から始められます。より広い本番利用は Flex Credits、解決件数、またはユーザー単位ライセンスで課金されます。" } ] }, "de": { "description": "Die Enterprise-KI-Agentenplattform von Salesforce zum Erstellen, Testen und Betreiben autonomer Agenten in Service-, Vertriebs- und Mitarbeiter-Workflows.", "overview": "Agentforce ist Salesforces KI-Agentenplattform für autonomen 24/7-Support im Unternehmensmaßstab. Teams können Agenten erstellen, testen, bereitstellen und überwachen, die Fragen beantworten, in Salesforce und verbundenen Systemen handeln und bei Bedarf an Menschen übergeben. Dazu gehören Agent Builder, Sprache, Observability, MCP-Unterstützung und Multi-Agent-Orchestrierung, verankert in Salesforce CRM und Data 360. Salesforce-Kunden können mit Foundations starten; kostenpflichtige Optionen umfassen Flex Credits, Resolutions und Lizenzen pro Nutzer.", "features": [ "Low-Code-Agent-Builder mit Aktionen, Anweisungen und Subagenten", "Sprache, Observability, MCP-Unterstützung und Multi-Agent-Orchestrierung", "Verankerung in Salesforce CRM, Data 360 und Einstein Trust Layer", "Fertige Agenten für Service, Vertrieb, Marketing und Commerce" ], "use_cases": [ "Immer verfügbarer Kundenservice, der Fälle löst und bei Bedarf eskaliert", "Vertriebsentwicklungsagenten, die Produktfragen beantworten und Termine buchen", "Mitarbeiter-Support-Agenten, die Routineaufgaben automatisieren" ], "pricing_notes": "Salesforce-Kunden können Agentforce über Salesforce Foundations starten. Kostenpflichtige Optionen umfassen Flex Credits, Resolutions und Lizenzen pro Nutzer.", "faq": [ { "q": "Was ist Agentforce?", "a": "Agentforce ist Salesforces Plattform zum Erstellen und Betreiben autonomer KI-Agenten, die mit CRM-Daten, Apps und Geschäftslogik arbeiten." }, { "q": "Für wen ist Agentforce?", "a": "Es richtet sich an Unternehmen, die bereits Salesforce nutzen, vor allem Service-, Vertriebs-, Marketing- und Mitarbeiter-Support-Teams." }, { "q": "Ist Agentforce kostenlos?", "a": "Salesforce-Kunden können mit Foundations starten. Breitere Produktionsnutzung wird über Flex Credits, Resolutions oder Lizenzen pro Nutzer abgerechnet." } ] }, "pt": { "description": "Plataforma empresarial de agentes de IA da Salesforce para criar, testar e executar agentes autônomos em fluxos de atendimento, vendas e colaboradores.", "overview": "O Agentforce é a plataforma de agentes de IA da Salesforce para suporte autônomo 24/7 em escala empresarial. As equipes podem criar, testar, implantar e monitorar agentes que respondem perguntas, agem no Salesforce e em sistemas conectados, e transferem para humanos quando necessário. Inclui Agent Builder, voz, observabilidade, suporte a MCP e orquestração multiagente, com base no Salesforce CRM e no Data 360. Clientes Salesforce podem começar com Foundations; as opções pagas incluem Flex Credits, resoluções e licenças por usuário.", "features": [ "Agent Builder de baixo código com ações, instruções e subagentes", "Voz, observabilidade, suporte a MCP e orquestração multiagente", "Ancoragem no Salesforce CRM, Data 360 e Einstein Trust Layer", "Agentes prontos para atendimento, vendas, marketing e comércio" ], "use_cases": [ "Atendimento ao cliente sempre ativo que resolve casos e escala quando necessário", "Agentes de desenvolvimento de vendas que respondem perguntas de produto e agendam reuniões", "Agentes de suporte a colaboradores que automatizam tarefas internas rotineiras" ], "pricing_notes": "Clientes Salesforce podem começar o Agentforce pelo Salesforce Foundations. As opções pagas incluem Flex Credits, resoluções e licenças por usuário.", "faq": [ { "q": "O que é o Agentforce?", "a": "O Agentforce é a plataforma da Salesforce para criar e executar agentes de IA autônomos que trabalham com dados de CRM, apps e lógica de negócios." }, { "q": "Para quem é o Agentforce?", "a": "É voltado a empresas que já usam o Salesforce, especialmente equipes de atendimento, vendas, marketing e suporte a colaboradores." }, { "q": "O Agentforce é gratuito?", "a": "Clientes Salesforce podem começar com Foundations. O uso de produção mais amplo é cobrado por Flex Credits, resoluções ou licenças por usuário." } ] }, "ko": { "description": "서비스, 영업, 직원 워크플로에서 자율 에이전트를 구축·테스트·실행하는 Salesforce의 엔터프라이즈 AI 에이전트 플랫폼.", "overview": "Agentforce는 엔터프라이즈 규모에서 연중무휴 자율 지원을 제공하는 Salesforce의 AI 에이전트 플랫폼입니다. 팀은 질문에 답하고 Salesforce와 연결된 시스템에서 조치를 취하며 필요할 때 사람에게 넘기는 에이전트를 구축, 테스트, 배포, 모니터링할 수 있습니다. Agent Builder, 음성, 관측 가능성, MCP 지원, 멀티 에이전트 오케스트레이션이 포함되며 Salesforce CRM과 Data 360에 기반합니다. Salesforce 고객은 Foundations로 시작할 수 있고, 유료 옵션에는 Flex Credits, 해결 건수, 사용자당 라이선스가 있습니다.", "features": [ "액션, 지침, 서브에이전트가 있는 로우코드 Agent Builder", "음성, 관측 가능성, MCP 지원, 멀티 에이전트 오케스트레이션", "Salesforce CRM, Data 360, Einstein Trust Layer에 기반", "서비스, 영업, 마케팅, 커머스용 바로 쓸 수 있는 에이전트" ], "use_cases": [ "케이스를 처리하고 필요할 때 에스컬레이션하는 상시 고객 서비스", "제품 질문에 답하고 미팅을 잡는 영업 개발 에이전트", "일상적인 내부 작업을 자동화하는 직원 지원 에이전트" ], "pricing_notes": "Salesforce 고객은 Salesforce Foundations로 Agentforce를 시작할 수 있습니다. 유료 옵션에는 Flex Credits, 해결 건수, 사용자당 라이선스가 있습니다.", "faq": [ { "q": "Agentforce란 무엇인가요?", "a": "Agentforce는 CRM 데이터, 앱, 비즈니스 로직과 함께 작동하는 자율 AI 에이전트를 구축하고 실행하는 Salesforce 플랫폼입니다." }, { "q": "Agentforce는 누구를 위한 건가요?", "a": "이미 Salesforce를 쓰는 기업, 특히 서비스, 영업, 마케팅, 직원 지원 팀을 대상으로 합니다." }, { "q": "Agentforce는 무료인가요?", "a": "Salesforce 고객은 Foundations로 시작할 수 있습니다. 더 넓은 프로덕션 사용은 Flex Credits, 해결 건수 또는 사용자당 라이선스로 청구됩니다." } ] } }, "sources": [ { "title": "Official website", "url": "https://www.salesforce.com/agentforce/" }, { "title": "Agentforce pricing", "url": "https://www.salesforce.com/agentforce/pricing/" } ], "updated": "2026-09-04", "url": "https://globalaiproductindex.com/products/agentforce/" }