{
  "slug": "help-scout",
  "name": "Help Scout",
  "company": "Help Scout",
  "website": "https://www.helpscout.com",
  "category": "customer-support",
  "business_model": "paid",
  "availability": "global",
  "launched": "2011",
  "founded": "2011",
  "hq_country": "US",
  "docs_url": "https://docs.helpscout.com",
  "tags": [
    "customer-service",
    "helpdesk",
    "shared-inbox"
  ],
  "description": "Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.",
  "overview": "Help Scout is a shared inbox and helpdesk for email and chat, aimed at small and mid-size support teams. It now includes AI agents that resolve a share of conversations, alongside knowledge base and live chat. Help Scout is a paid seat-based product with documentation at docs.helpscout.com.",
  "features": [
    "Shared inbox for customer email",
    "AI agents for routine conversation resolution",
    "Knowledge base and live chat",
    "Docs and collision detection for small teams"
  ],
  "use_cases": [
    "Running email support from a shared inbox",
    "Publishing a help center next to tickets",
    "Automating a portion of repetitive support chats"
  ],
  "pricing_notes": "Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.",
  "faq": [
    {
      "q": "What is Help Scout?",
      "a": "Help Scout is a shared inbox and helpdesk for customer email and chat, with AI agents for routine conversations."
    },
    {
      "q": "Is Help Scout free?",
      "a": "Help Scout is a paid per-seat product; it is not a free consumer chatbot."
    },
    {
      "q": "Does Help Scout have AI?",
      "a": "Yes. Help Scout offers AI agents that resolve a share of support conversations, alongside the shared inbox."
    }
  ],
  "i18n": {
    "zh": {
      "description": "面向客户邮件与聊天的共享收件箱与工单系统，含可解决常规对话的 AI 智能体。",
      "overview": "Help Scout 是面向中小客服团队的共享收件箱与工单系统，用于邮件与聊天。现包含可解决一部分对话的 AI 智能体，以及知识库与在线聊天。Help Scout 按席付费，文档在 docs.helpscout.com。",
      "features": [
        "客户邮件的共享收件箱",
        "用于常规对话解决的 AI 智能体",
        "知识库与在线聊天",
        "面向小团队的文档与冲突检测"
      ],
      "use_cases": [
        "用共享收件箱处理邮件支持",
        "在工单旁发布帮助中心",
        "自动化一部分重复支持聊天"
      ],
      "pricing_notes": "Help Scout 是按席付费的工单系统；有标准与 plus 档，而不是免费消费级聊天机器人。",
      "faq": [
        {
          "q": "Help Scout 是什么？",
          "a": "面向客户邮件与聊天的共享收件箱与工单系统，含用于常规对话的 AI 智能体。"
        },
        {
          "q": "Help Scout 免费吗？",
          "a": "按席付费产品，不是免费消费级聊天机器人。"
        },
        {
          "q": "Help Scout 有 AI 吗？",
          "a": "有。除共享收件箱外，还提供可解决一部分支持对话的 AI 智能体。"
        }
      ]
    },
    "es": {
      "description": "Bandeja compartida y helpdesk para correo y chat de clientes, con agentes de IA que resuelven conversaciones rutinarias.",
      "overview": "Help Scout es una bandeja compartida y un helpdesk de correo y chat para equipos de soporte pequeños y medianos. Incluye agentes de IA que resuelven una parte de las conversaciones, junto con base de conocimiento y chat en vivo. Es un producto de pago por puesto, con documentación en docs.helpscout.com.",
      "features": [
        "Bandeja compartida para el correo de clientes",
        "Agentes de IA para resolver conversaciones rutinarias",
        "Base de conocimiento y chat en vivo",
        "Docs y detección de colisiones para equipos pequeños"
      ],
      "use_cases": [
        "Operar el soporte por correo desde una bandeja compartida",
        "Publicar un centro de ayuda junto a los tickets",
        "Automatizar una parte de los chats de soporte repetitivos"
      ],
      "pricing_notes": "Help Scout es un helpdesk de pago por puesto; hay planes estándar y plus, no un chatbot de consumo gratuito.",
      "faq": [
        {
          "q": "¿Qué es Help Scout?",
          "a": "Help Scout es una bandeja compartida y helpdesk para correo y chat de clientes, con agentes de IA para conversaciones rutinarias."
        },
        {
          "q": "¿Es Help Scout gratis?",
          "a": "Es un producto de pago por puesto; no es un chatbot de consumo gratuito."
        },
        {
          "q": "¿Tiene IA Help Scout?",
          "a": "Sí. Ofrece agentes de IA que resuelven una parte de las conversaciones de soporte, junto a la bandeja compartida."
        }
      ]
    },
    "fr": {
      "description": "Boîte partagée et helpdesk pour e-mail et chat clients, avec des agents IA qui résolvent les conversations courantes.",
      "overview": "Help Scout est une boîte partagée et un helpdesk e-mail et chat pour les équipes de support petites et moyennes. Il inclut des agents IA qui résolvent une part des conversations, plus une base de connaissances et du chat en direct. C'est un produit payant à la place, documenté sur docs.helpscout.com.",
      "features": [
        "Boîte partagée pour les e-mails clients",
        "Agents IA pour résoudre les conversations courantes",
        "Base de connaissances et chat en direct",
        "Docs et détection de collisions pour petites équipes"
      ],
      "use_cases": [
        "Assurer le support e-mail depuis une boîte partagée",
        "Publier un centre d'aide à côté des tickets",
        "Automatiser une part des chats de support répétitifs"
      ],
      "pricing_notes": "Help Scout est un helpdesk payant à la place ; des forfaits standard et plus existent, ce n'est pas un chatbot grand public gratuit.",
      "faq": [
        {
          "q": "Qu'est-ce que Help Scout ?",
          "a": "Help Scout est une boîte partagée et un helpdesk pour e-mail et chat clients, avec des agents IA pour les conversations courantes."
        },
        {
          "q": "Help Scout est-il gratuit ?",
          "a": "C'est un produit payant à la place ; ce n'est pas un chatbot grand public gratuit."
        },
        {
          "q": "Help Scout a-t-il de l'IA ?",
          "a": "Oui. Help Scout propose des agents IA qui résolvent une part des conversations de support, en plus de la boîte partagée."
        }
      ]
    },
    "ja": {
      "description": "顧客メールとチャット向けの共有受信箱／ヘルプデスク。定型会話を解決するAIエージェント付き。",
      "overview": "Help Scout は中小サポートチーム向けの共有受信箱／メール・チャットのヘルプデスクです。知識ベースとライブチャットに加え、会話の一部を解決するAIエージェントがあります。席課金の有料製品で、ドキュメントは docs.helpscout.com です。",
      "features": [
        "顧客メールの共有受信箱",
        "定型会話を解決するAIエージェント",
        "知識ベースとライブチャット",
        "小チーム向けのドキュメントと衝突検出"
      ],
      "use_cases": [
        "共有受信箱でメールサポートを運用",
        "チケットの横にヘルプセンターを公開",
        "繰り返しのサポートチャットの一部を自動化"
      ],
      "pricing_notes": "Help Scout は席課金の有料ヘルプデスクです。標準とプラスのプランがあり、無料の消費者向けチャットボットではありません。",
      "faq": [
        {
          "q": "Help Scout とは？",
          "a": "顧客メールとチャット向けの共有受信箱／ヘルプデスクで、定型会話向けのAIエージェントがあります。"
        },
        {
          "q": "無料ですか？",
          "a": "席課金の有料製品であり、無料の消費者向けチャットボットではありません。"
        },
        {
          "q": "AIはありますか？",
          "a": "はい。共有受信箱に加え、サポート会話の一部を解決するAIエージェントがあります。"
        }
      ]
    },
    "de": {
      "description": "Geteilter Posteingang und Helpdesk für Kunden-E-Mail und Chat, mit KI-Agenten für Routinegespräche.",
      "overview": "Help Scout ist ein geteilter Posteingang und Helpdesk für E-Mail und Chat, für kleine und mittlere Support-Teams. Es umfasst KI-Agenten, die einen Teil der Gespräche lösen, plus Wissensdatenbank und Live-Chat. Es ist ein kostenpflichtiges Sitzprodukt mit Dokumentation unter docs.helpscout.com.",
      "features": [
        "Geteilter Posteingang für Kunden-E-Mail",
        "KI-Agenten für Routinegespräche",
        "Wissensdatenbank und Live-Chat",
        "Docs und Kollisionserkennung für kleine Teams"
      ],
      "use_cases": [
        "E-Mail-Support aus einem geteilten Posteingang führen",
        "Ein Help Center neben Tickets veröffentlichen",
        "Einen Teil wiederkehrender Support-Chats automatisieren"
      ],
      "pricing_notes": "Help Scout ist ein kostenpflichtiger Helpdesk pro Sitz; es gibt Standard- und Plus-Pläne, kein kostenloses Consumer-Chatbot.",
      "faq": [
        {
          "q": "Was ist Help Scout?",
          "a": "Help Scout ist ein geteilter Posteingang und Helpdesk für Kunden-E-Mail und Chat, mit KI-Agenten für Routinegespräche."
        },
        {
          "q": "Ist Help Scout kostenlos?",
          "a": "Es ist ein kostenpflichtiges Produkt pro Sitz, kein kostenloses Consumer-Chatbot."
        },
        {
          "q": "Hat Help Scout KI?",
          "a": "Ja. Help Scout bietet KI-Agenten, die einen Teil der Support-Gespräche lösen, neben dem geteilten Posteingang."
        }
      ]
    },
    "pt": {
      "description": "Caixa partilhada e helpdesk para e-mail e chat de clientes, com agentes de IA que resolvem conversas rotineiras.",
      "overview": "O Help Scout é uma caixa partilhada e um helpdesk de e-mail e chat para equipas de suporte pequenas e médias. Inclui agentes de IA que resolvem uma parte das conversas, além de base de conhecimento e chat ao vivo. É um produto pago por lugar, com documentação em docs.helpscout.com.",
      "features": [
        "Caixa partilhada para e-mail de clientes",
        "Agentes de IA para resolver conversas rotineiras",
        "Base de conhecimento e chat ao vivo",
        "Docs e deteção de colisões para equipas pequenas"
      ],
      "use_cases": [
        "Operar suporte por e-mail a partir de uma caixa partilhada",
        "Publicar um centro de ajuda junto dos tickets",
        "Automatizar uma parte dos chats de suporte repetitivos"
      ],
      "pricing_notes": "O Help Scout é um helpdesk pago por lugar; há planos standard e plus, não um chatbot de consumo gratuito.",
      "faq": [
        {
          "q": "O que é o Help Scout?",
          "a": "O Help Scout é uma caixa partilhada e helpdesk para e-mail e chat de clientes, com agentes de IA para conversas rotineiras."
        },
        {
          "q": "O Help Scout é gratuito?",
          "a": "É um produto pago por lugar; não é um chatbot de consumo gratuito."
        },
        {
          "q": "O Help Scout tem IA?",
          "a": "Sim. Oferece agentes de IA que resolvem uma parte das conversas de suporte, juntamente com a caixa partilhada."
        }
      ]
    },
    "ko": {
      "description": "고객 이메일·채팅용 공유 받은편지함 및 헬프데스크. 일상 대화를 처리하는 AI 에이전트가 있습니다.",
      "overview": "Help Scout는 중소 지원 팀을 위한 공유 받은편지함·이메일·채팅 헬프데스크입니다. 지식 베이스와 라이브 챗과 함께 대화의 일부를 해결하는 AI 에이전트가 있습니다. 좌석 과금 유료 제품이며 문서는 docs.helpscout.com입니다.",
      "features": [
        "고객 이메일용 공유 받은편지함",
        "일상 대화를 해결하는 AI 에이전트",
        "지식 베이스와 라이브 챗",
        "소규모 팀용 문서와 충돌 감지"
      ],
      "use_cases": [
        "공유 받은편지함으로 이메일 지원 운영",
        "티켓 옆에 헬프 센터 게시",
        "반복 지원 채팅의 일부를 자동화"
      ],
      "pricing_notes": "Help Scout는 좌석당 유료 헬프데스크입니다. 표준과 플러스 플랜이 있으며 무료 소비자 챗봇이 아닙니다.",
      "faq": [
        {
          "q": "Help Scout란?",
          "a": "고객 이메일·채팅용 공유 받은편지함·헬프데스크이며 일상 대화용 AI 에이전트가 있습니다."
        },
        {
          "q": "무료인가요?",
          "a": "좌석당 유료 제품이며 무료 소비자 챗봇이 아닙니다."
        },
        {
          "q": "AI가 있나요?",
          "a": "네. 공유 받은편지함과 함께 지원 대화의 일부를 해결하는 AI 에이전트가 있습니다."
        }
      ]
    }
  },
  "sources": [
    {
      "title": "Official website",
      "url": "https://www.helpscout.com"
    },
    {
      "title": "Help Scout (Wikipedia)",
      "url": "https://en.wikipedia.org/wiki/Help_Scout"
    }
  ],
  "updated": "2026-09-10",
  "url": "https://globalaiproductindex.com/products/help-scout/"
}