Forethought
提供: Forethought (Zendesk) · forethought.ai ↗
チケット対応を自動化し、人のエージェントを支援するカスタマーサポート向けAIプラットフォーム。
customer-service support automation
- カテゴリ
- カスタマーサポート
- ビジネスモデル
- 有料
- 提供状況
- グローバル
- 公開
- 2018
- レコード更新
- 2026-07-30
- 設立
- 2017
- 本社所在地
- US
概要
Forethought is an AI platform for customer support that automates ticket resolution and assists human agents across the support lifecycle. Its products triage incoming tickets, answer common questions autonomously, and surface relevant knowledge for agents. Zendesk announced its acquisition of Forethought in 2025. Pricing is custom and enterprise-oriented.
主な機能
- Autonomous resolution of common support questions
- AI triage that classifies and routes tickets
- Agent-assist suggestions from company knowledge
- Analytics on automation and deflection rates
ユースケース
- Deflecting repetitive tickets before they reach agents
- Routing tickets to the right team automatically
- Boosting agent productivity with suggested answers
料金
Forethought is sold with custom enterprise pricing based on ticket volume and modules used.
よくある質問
What does Forethought do?
Forethought automates customer support with AI that resolves, triages, and assists on support tickets.
Who acquired Forethought?
Zendesk announced an agreement to acquire Forethought in 2025.
How is Forethought priced?
Pricing is custom and enterprise-focused, typically based on ticket volume and selected capabilities.
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出典
このレコードは 2026-07-30 に最終確認されました。
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