# Zammad

Web-based helpdesk and ticketing system that connects email, chat, telephone, and social channels, published as open-source software and also offered as hosted plans

- Company: Zammad GmbH
- Category: Customer Support
- Business model: Open (open weights/source)
- Availability: global
- Launched: 2016-10
- Tags: customer-support, helpdesk, ticketing, open-source
- Website: https://zammad.com
- Canonical URL: https://globalaiproductindex.com/products/zammad/
- Record updated: 2026-09-10

Zammad GmbH is based in Berlin, Germany (Marienstraße 18; Commercial Register Charlottenburg HRB 163946 B) and was founded in 2014 as the commercial counterpart to the open-source project. Version 1.0 of the software was released in October 2016. Zammad is a web-based helpdesk and ticketing system whose source code is published under the GNU AGPLv3 license; it connects email, chat, telephone, and social channels and provides a REST API. It is available both as hosted plans and as a self-hosted deployment, and the project includes migration tooling from other helpdesks.

## Key features

- Web-based helpdesk and ticketing system
- Connects email, chat, telephone, and social channels
- REST API
- Hosted plans and self-hosted deployment
- Migration tooling from other helpdesks

## Use cases

- Managing customer support tickets in a shared helpdesk
- Collecting requests from email, chat, telephone, and social channels
- Migrating support operations from another helpdesk system

## Pricing

Zammad's source code is available under the GNU AGPLv3 license and can be self-hosted; Zammad GmbH also sells hosted plans, for which pricing is published on its website.

## FAQ

**Is Zammad open source?**

Yes. Zammad's source code is published under the GNU AGPLv3 license.

**Can Zammad be self-hosted?**

Yes. Zammad can be self-hosted, and the company also offers hosted plans.

**When was Zammad founded?**

Zammad GmbH was founded in 2014, and version 1.0 of the software was released in October 2016.

## Sources

- [Official website](https://zammad.com)
- [Imprint](https://zammad.com/en/company/imprint)
- [Source code (GitHub)](https://github.com/zammad/zammad)

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Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.