# Voiceflow

Platform for designing, launching, and operating customer-service AI agents across chat and voice.

- Company: Voiceflow, Inc.
- Category: Agents & Automation
- Business model: Freemium
- Availability: global
- Launched: 2019
- Tags: agents, customer-support, conversational-ai, voice
- Website: https://www.voiceflow.com
- Canonical URL: https://globalaiproductindex.com/products/voiceflow/
- Record updated: 2026-09-10

Voiceflow is developed by Voiceflow, Inc., which states in its privacy policy that it is based in Canada and is reported as Toronto-based. The company was founded in 2019 as a rebrand from Storyflow. The platform is used to design, launch, and operate customer-service AI agents across chat and voice. It provides a visual builder, staging-to-production environments, observability and evaluation tooling, and a choice of model providers. The company publishes compliance documentation covering SOC 2 Type II, ISO/IEC 27001:2022, GDPR, and HIPAA, and offers a free plan with a one-time credit grant alongside paid tiers and enterprise pricing.

## Key features

- Visual builder for chat and voice agents
- Staging-to-production environments
- Observability and evaluation tooling
- Choice of model providers
- Compliance documentation including SOC 2 Type II, ISO/IEC 27001:2022, GDPR, and HIPAA

## Use cases

- Designing customer-service agents for chat and voice
- Testing and evaluating agents before production deployment
- Operating and monitoring agents in production

## Pricing

Voiceflow offers a free plan with a one-time credit grant, alongside paid tiers and enterprise pricing.

## FAQ

**Is Voiceflow Canadian?**

Voiceflow, Inc. states in its privacy policy that it is based in Canada, and the company is reported as Toronto-based.

**Is there a free plan?**

Yes. Voiceflow offers a free plan with a one-time credit grant, alongside paid tiers and enterprise pricing.

**Where are the docs?**

Voiceflow documentation is available at docs.voiceflow.com.

## Sources

- [Official website](https://www.voiceflow.com)
- [Privacy policy](https://www.voiceflow.com/privacy)
- [BetaKit: Voiceflow raises US$15M](https://betakit.com/ai-startup-voiceflow-raises-15-million-usd-to-help-companies-collaborate-on-customer-service-agents/)

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Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.