# Tidio

Live-chat and AI customer service platform, including the Lyro agent for automated conversations.

- Company: Tidio
- Category: Customer Support
- Business model: Freemium
- Availability: global
- Launched: 2013
- Tags: customer-service, live-chat, chatbot
- Website: https://www.tidio.com
- Canonical URL: https://globalaiproductindex.com/products/tidio/
- Record updated: 2026-09-10

Tidio is a live-chat and customer service platform with AI automation, including the Lyro agent that answers from confirmed company sources. It combines a helpdesk, chat widget, and automation flows for small and mid-size businesses, with integrations to many store and CRM tools. A free tier is available, with paid plans for higher volume and Lyro usage.

## Key features

- Live chat widget and shared helpdesk
- Lyro AI agent grounded in company sources
- Automation flows for capture and follow-up
- Integrations with ecommerce and CRM tools

## Use cases

- Automating repetitive website support chats
- Running live chat for small online stores
- Capturing leads from chat while answering FAQs

## Pricing

Tidio has a free tier for basic live chat; paid plans add higher conversation volume and Lyro AI agent usage.

## FAQ

**What is Tidio?**

Tidio is a live-chat and AI customer service platform, including the Lyro agent for automated conversations.

**Is Tidio free?**

A free tier covers basic live chat; Lyro and higher volume require paid plans.

**Where is Tidio based?**

Tidio is a Polish company (hq_country PL).

## Sources

- [Official website](https://www.tidio.com)
- [Help Center](https://help.tidio.com)

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Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.