# Help Scout

Shared inbox and helpdesk for customer email and chat, with AI agents that resolve routine conversations.

- Company: Help Scout
- Category: Customer Support
- Business model: Paid
- Availability: global
- Launched: 2011
- Tags: customer-service, helpdesk, shared-inbox
- Website: https://www.helpscout.com
- Canonical URL: https://globalaiproductindex.com/products/help-scout/
- Record updated: 2026-09-10

Help Scout is a shared inbox and helpdesk for email and chat, aimed at small and mid-size support teams. It now includes AI agents that resolve a share of conversations, alongside knowledge base and live chat. Help Scout is a paid seat-based product with documentation at docs.helpscout.com.

## Key features

- Shared inbox for customer email
- AI agents for routine conversation resolution
- Knowledge base and live chat
- Docs and collision detection for small teams

## Use cases

- Running email support from a shared inbox
- Publishing a help center next to tickets
- Automating a portion of repetitive support chats

## Pricing

Help Scout is a paid per-seat helpdesk; plans are listed for standard and plus tiers rather than a free consumer chatbot.

## FAQ

**What is Help Scout?**

Help Scout is a shared inbox and helpdesk for customer email and chat, with AI agents for routine conversations.

**Is Help Scout free?**

Help Scout is a paid per-seat product; it is not a free consumer chatbot.

**Does Help Scout have AI?**

Yes. Help Scout offers AI agents that resolve a share of support conversations, alongside the shared inbox.

## Sources

- [Official website](https://www.helpscout.com)
- [Help Scout (Wikipedia)](https://en.wikipedia.org/wiki/Help_Scout)

---
Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.