# Gorgias

Ecommerce helpdesk with AI automation for Shopify and other storefront conversations.

- Company: Gorgias
- Category: Customer Support
- Business model: Paid
- Availability: global
- Launched: 2015
- Tags: customer-service, ecommerce, helpdesk
- Website: https://www.gorgias.com
- Canonical URL: https://globalaiproductindex.com/products/gorgias/
- Record updated: 2026-09-10

Gorgias is a customer helpdesk built for ecommerce brands, especially on Shopify. Its AI automation handles tickets using store data such as orders and policies, across chat, email, and social channels. Gorgias is a paid product aimed at merchants rather than a generic enterprise agent platform.

## Key features

- Helpdesk unified across ecommerce channels
- AI automation grounded in store and order data
- Shopify-oriented macros and integrations
- Reporting on tickets and automated resolutions

## Use cases

- Answering order and shipping questions for online stores
- Automating repetitive ecommerce support tickets
- Running merchant support from one helpdesk

## Pricing

Gorgias is a paid helpdesk billed on tickets or plan tiers for merchants; there is no permanent consumer free tier.

## FAQ

**What is Gorgias?**

Gorgias is an ecommerce helpdesk with AI automation, used heavily by Shopify brands.

**Is Gorgias free?**

No. Gorgias is a paid merchant product billed on tickets or plan tiers.

**Who is Gorgias for?**

Online stores that need support across chat, email, and social, grounded in store data.

## Sources

- [Official website](https://www.gorgias.com)
- [Gorgias on the Shopify App Store](https://apps.shopify.com/helpdesk)

---
Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.