# Freshdesk

Omnichannel customer service helpdesk from Freshworks, with AI agents, email bots, and agent copilot.

- Company: Freshworks
- Category: Customer Support
- Business model: Freemium
- Availability: global
- Launched: 2010
- Tags: customer-service, helpdesk, omnichannel
- Website: https://www.freshworks.com/freshdesk
- Canonical URL: https://globalaiproductindex.com/products/freshdesk/
- Record updated: 2026-09-10

Freshdesk is Freshworks' omnichannel customer service helpdesk, with AI layered onto tickets and workflows. It includes email bots, an agent copilot, and analytics, plus a marketplace of integrations. Freshdesk offers a free tier for small teams and paid plans for higher volume and AI features. Freshworks started as Freshdesk in 2010.

## Key features

- Omnichannel ticketing across email, chat, and other channels
- AI agents and email bots that act on intent
- Agent copilot for ranking work and next steps
- Marketplace integrations and analytics

## Use cases

- Running omnichannel support for growing teams
- Automating a share of inbound tickets with AI
- Assisting agents with suggested next actions

## Pricing

Freshdesk has a free tier for small teams; paid plans add omnichannel volume, AI agents, and advanced admin features.

## FAQ

**What is Freshdesk?**

Freshdesk is Freshworks' omnichannel helpdesk with AI agents, email bots, and an agent copilot.

**Is Freshdesk free?**

A free tier exists for small teams; AI and higher volume require paid plans.

**Who makes Freshdesk?**

Freshworks, which started as Freshdesk in 2010 (see Freshworks on Wikipedia).

## Sources

- [Official website](https://www.freshworks.com/freshdesk)
- [Freshworks (Wikipedia)](https://en.wikipedia.org/wiki/Freshworks)

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Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.