# Cognigy

Enterprise platform for creating, deploying, and managing chat and voice AI agents

- Company: Cognigy GmbH
- Category: Customer Support
- Business model: Paid
- Availability: global
- Launched: 2016
- Tags: customer-support, conversational-ai, voice, contact-center
- Website: https://www.cognigy.com
- Canonical URL: https://globalaiproductindex.com/products/cognigy/
- Record updated: 2026-09-10

Cognigy GmbH is a German company legally registered in Düsseldorf (registry HRB 79167) and founded there in 2016 by Philipp Heltewig and Sascha Poggemann. It provides an enterprise platform for creating, deploying, and managing chat and voice AI agents. The platform includes a no-code flow builder, live-agent handover for contact centers, and analytics and test tooling, along with self-hosted and administrative installation options. Cognigy joined NiCE in 2025 and is marketed as NiCE Cognigy. It is sold through enterprise sales, and no public pricing page is available.

## Key features

- Creation, deployment, and management of chat and voice AI agents
- No-code flow builder
- Live-agent handover for contact centers
- Analytics and test tooling
- Self-hosted and administrative installation options

## Use cases

- Automating customer conversations in chat and voice
- Handing customer conversations to live contact-center agents
- Testing and analyzing AI agent performance

## Pricing

Cognigy is sold through enterprise sales; the company does not publish a pricing page or list prices.

## FAQ

**What does Cognigy do?**

Cognigy provides an enterprise platform for creating, deploying, and managing chat and voice AI agents, with a no-code flow builder, live-agent handover, and analytics and test tooling.

**Where is Cognigy based?**

Cognigy GmbH is legally registered in Düsseldorf, Germany (registry HRB 79167). It was founded there in 2016 and joined NiCE in 2025, and is marketed as NiCE Cognigy.

**How is Cognigy sold?**

Through enterprise sales. The company does not publish a public pricing page.

## Sources

- [Official website](https://www.cognigy.com)
- [Legal notice](https://www.cognigy.com/legal-notice)
- [Documentation](https://docs.cognigy.com)

---
Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.