# Botpress

Platform for building, deploying, and monitoring AI agents, with a focus on customer support.

- Company: Botpress Technologies Inc.
- Category: Agents & Automation
- Business model: Freemium
- Availability: global
- Launched: 2017
- Tags: agents, customer-support, chatbot, visual-builder
- Website: https://botpress.com
- Canonical URL: https://globalaiproductindex.com/products/botpress/
- Record updated: 2026-09-10

Botpress is developed by Botpress Technologies Inc., a Canadian corporation with offices in Montréal and Québec City, Quebec, and contracts governed by Quebec law. The company was founded in 2017 by Sylvain Perron and Justin Watson. The platform is used to build, deploy, and monitor AI agents with a focus on customer support, combining the visual agent builder Botpress Studio with knowledge bases and tables. Channels include webchat, WhatsApp, and Slack, and integrations cover Intercom, Zendesk, HubSpot, and Salesforce, alongside escalation and human handoff. The company offers a free tier with limited conversations plus paid tiers and enterprise pricing.

## Key features

- Visual agent builder (Botpress Studio)
- Knowledge bases and tables for agent knowledge
- Channels including webchat, WhatsApp, and Slack
- Integrations with Intercom, Zendesk, HubSpot, and Salesforce
- Escalation and human handoff

## Use cases

- Automating customer support conversations
- Connecting agents to help desk and CRM tools
- Routing conversations to human agents when needed

## Pricing

Botpress offers a free tier with limits on conversations, seats, and agents, alongside paid tiers and enterprise pricing.

## FAQ

**Is Botpress Canadian?**

Yes. Botpress Technologies Inc. is a Canadian corporation with offices in Montréal and Québec City, Quebec, and its contracts are governed by Quebec law.

**Is there a free plan?**

Yes. The free tier has limits on conversations, seats, and agents; paid tiers and enterprise pricing are also available.

**Who founded Botpress?**

Sylvain Perron and Justin Watson founded the company in 2017.

## Sources

- [Official website](https://botpress.com)
- [Terms of service](https://botpress.com/terms)
- [BetaKit: Botpress raises CAD 34M Series B](https://betakit.com/botpress-closes-34-million-cad-series-b-to-help-companies-build-and-deploy-ai-agents/)

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Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.