# Agentforce

Salesforce's enterprise AI agent platform for building, testing, and running autonomous agents across service, sales, and employee workflows.

- Company: Salesforce
- Category: Agents & Automation
- Business model: Paid
- Availability: global
- Launched: 2024-09
- Tags: agent, enterprise, customer-support, crm
- Website: https://www.salesforce.com/agentforce/
- Canonical URL: https://globalaiproductindex.com/products/agentforce/
- Record updated: 2026-09-04

Agentforce is Salesforce's AI agent platform for 24/7 autonomous support at enterprise scale. Teams can build, test, deploy, and monitor agents that answer questions, take actions in Salesforce and connected systems, and hand off to humans when needed. It includes Agent Builder, voice, observability, MCP support, and multi-agent orchestration, grounded in Salesforce CRM and Data 360. Salesforce customers can start with Foundations; paid options include Flex Credits, resolutions, and per-user licensing.

## Key features

- Low-code Agent Builder with actions, instructions, and subagents
- Voice, observability, MCP support, and multi-agent orchestration
- Grounding in Salesforce CRM, Data 360, and Einstein Trust Layer
- Out-of-the-box agents for service, sales, marketing, and commerce

## Use cases

- Always-on customer service that resolves cases and escalates when needed
- Sales development agents that answer product questions and book meetings
- Employee support agents that automate routine internal tasks

## Pricing

Salesforce customers can start with Agentforce through Salesforce Foundations. Paid options include Flex Credits, resolutions, and per-user licensing.

## FAQ

**What is Agentforce?**

Agentforce is Salesforce's platform for building and running autonomous AI agents that work with CRM data, apps, and business logic.

**Who is Agentforce for?**

It is aimed at enterprises already using Salesforce, especially service, sales, marketing, and employee-support teams.

**Is Agentforce free?**

Salesforce customers can start with Foundations. Broader production use is billed through Flex Credits, resolutions, or per-user licenses.

## Sources

- [Official website](https://www.salesforce.com/agentforce/)
- [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/)

---
Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.