# AI customer support tools

A guide to notable AI customer support tools, spanning autonomous support agents, helpdesk-integrated assistants, and conversational automation platforms, grouped by approach.

Canonical URL: https://globalaiproductindex.com/guides/best-ai-customer-support-tools/

## Autonomous support agents

- [Sierra](https://globalaiproductindex.com/products/sierra/) (Sierra) — Customer Support, Paid, launched 2023. Platform for building conversational AI agents that handle customer service for businesses.
- [Decagon](https://globalaiproductindex.com/products/decagon/) (Decagon) — Customer Support, Paid, launched 2023. AI customer support platform that builds agents to resolve support requests across channels.

## Helpdesk-integrated AI

- [Fin](https://globalaiproductindex.com/products/intercom-fin/) (Intercom) — Customer Support, Paid, launched 2023-03. Intercom's AI customer service agent that resolves support questions using a company's help content.
- [Forethought](https://globalaiproductindex.com/products/forethought/) (Forethought (Zendesk)) — Customer Support, Paid, launched 2018. AI platform for customer support that automates ticket resolution and assists human agents.

## Conversational automation platforms

- [Ada](https://globalaiproductindex.com/products/ada/) (Ada) — Customer Support, Paid, launched 2016. AI customer service automation platform that resolves inquiries across chat, email, and voice.

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Data from the [Global AI Product Index](https://globalaiproductindex.com/), licensed CC BY 4.0.