{
  "slug": "crisp",
  "name": "Crisp",
  "company": "Crisp",
  "website": "https://crisp.chat/en/",
  "category": "customer-support",
  "business_model": "freemium",
  "availability": "unknown",
  "launched": null,
  "tags": [
    "customer-support",
    "ai-workflows"
  ],
  "updated": "2026-11-03",
  "sources": [
    {
      "title": "Official product page",
      "url": "https://crisp.chat/en/"
    },
    {
      "title": "Official plans or product documentation",
      "url": "https://crisp.chat/en/pricing/"
    }
  ],
  "selection": {
    "tasks": [
      "customer-support"
    ],
    "form_factor": "web-app",
    "platforms": [
      "web"
    ],
    "deployment": [
      "cloud"
    ],
    "offline": "unknown",
    "regions": [
      "unknown"
    ],
    "api": "unknown",
    "license": "unknown",
    "commercial_use": "unknown",
    "languages": [
      "unknown"
    ],
    "billing": {
      "models": [
        "subscription"
      ],
      "free_allowance": "no",
      "requires_subscription": "yes"
    }
  },
  "selection_evidence": {
    "tasks": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "form_factor": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "platforms": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "deployment": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "offline": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "regions": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "api": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "license": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "commercial_use": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "languages": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "billing": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    }
  },
  "facts": [
    {
      "id": "crisp.capability.primary",
      "field": "capability",
      "value": "Train agents with website content, PDFs and knowledge articles",
      "status": "verified",
      "evidence_type": "official_page",
      "checked": "2026-11-03",
      "sources": [
        "https://crisp.chat/en/"
      ]
    }
  ],
  "description": "Omnichannel customer support combining a shared inbox and configurable AI agents.",
  "overview": "Omnichannel customer support combining a shared inbox and configurable AI agents. Train agents with website content, PDFs and knowledge articles; Design no-code workflows across chat, social channels and email; Review agent conversations to correct invalid answers.",
  "features": [
    "Train agents with website content, PDFs and knowledge articles",
    "Design no-code workflows across chat, social channels and email",
    "Review agent conversations to correct invalid answers"
  ],
  "use_cases": [
    "Train agents with website content, PDFs and knowledge articles",
    "Review agent conversations to correct invalid answers"
  ],
  "pricing_notes": "Free offers a shared inbox with two seats but no AI credits. Paid pricing is per workspace; AI credit budgets and agent-builder eligibility differ by tier, with a 14-day trial.",
  "faq": [
    {
      "q": "How does it fit an existing workflow?",
      "a": "Design no-code workflows across chat, social channels and email; Review agent conversations to correct invalid answers."
    },
    {
      "q": "What should I check before choosing a plan?",
      "a": "Free offers a shared inbox with two seats but no AI credits. Paid pricing is per workspace; AI credit budgets and agent-builder eligibility differ by tier, with a 14-day trial."
    }
  ],
  "i18n": {
    "zh": {
      "description": "将共享收件箱与可配置AI智能体结合的全渠道客服平台。",
      "overview": "将共享收件箱与可配置AI智能体结合的全渠道客服平台。 使用网站、PDF和知识文章训练智能体; 跨聊天、社交渠道及邮件设计无代码流程; 审查智能体对话并纠正无效答案.",
      "features": [
        "使用网站、PDF和知识文章训练智能体",
        "跨聊天、社交渠道及邮件设计无代码流程",
        "审查智能体对话并纠正无效答案"
      ],
      "use_cases": [
        "使用网站、PDF和知识文章训练智能体",
        "审查智能体对话并纠正无效答案"
      ],
      "pricing_notes": "Free含两席共享收件箱但不含AI积分。付费按工作空间收费；AI预算和智能体构建功能依方案不同，提供14天试用。",
      "faq": [
        {
          "q": "它如何接入已有工作流程？",
          "a": "跨聊天、社交渠道及邮件设计无代码流程; 审查智能体对话并纠正无效答案."
        },
        {
          "q": "选择方案前应确认什么？",
          "a": "Free含两席共享收件箱但不含AI积分。付费按工作空间收费；AI预算和智能体构建功能依方案不同，提供14天试用。"
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "form_factor": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "platforms": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "deployment": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "offline": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "regions": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "api": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "license": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "commercial_use": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "languages": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "billing": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "使用网站、PDF和知识文章训练智能体"
        }
      }
    },
    "es": {
      "description": "Soporte omnicanal con bandeja compartida y agentes configurables.",
      "overview": "Soporte omnicanal con bandeja compartida y agentes configurables. Entrenar agentes con sitios, PDF y artículos; Diseñar flujos sin código para chat, redes y correo; Revisar conversaciones y corregir respuestas inválidas.",
      "features": [
        "Entrenar agentes con sitios, PDF y artículos",
        "Diseñar flujos sin código para chat, redes y correo",
        "Revisar conversaciones y corregir respuestas inválidas"
      ],
      "use_cases": [
        "Entrenar agentes con sitios, PDF y artículos",
        "Revisar conversaciones y corregir respuestas inválidas"
      ],
      "pricing_notes": "Free incluye dos plazas sin créditos de IA. Se cobra por espacio; presupuestos de IA y acceso al constructor dependen del nivel. Hay prueba de 14 días.",
      "faq": [
        {
          "q": "¿Cómo encaja en un flujo existente?",
          "a": "Diseñar flujos sin código para chat, redes y correo; Revisar conversaciones y corregir respuestas inválidas."
        },
        {
          "q": "¿Qué revisar antes de elegir un plan?",
          "a": "Free incluye dos plazas sin créditos de IA. Se cobra por espacio; presupuestos de IA y acceso al constructor dependen del nivel. Hay prueba de 14 días."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "form_factor": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "platforms": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "deployment": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "offline": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "regions": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "api": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "license": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "commercial_use": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "languages": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "billing": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "Entrenar agentes con sitios, PDF y artículos"
        }
      }
    },
    "fr": {
      "description": "Support omnicanal avec boîte partagée et agents IA configurables.",
      "overview": "Support omnicanal avec boîte partagée et agents IA configurables. Former les agents avec sites, PDF et articles; Créer des flux sans code pour chat, réseaux et courriels; Examiner les conversations et corriger les réponses erronées.",
      "features": [
        "Former les agents avec sites, PDF et articles",
        "Créer des flux sans code pour chat, réseaux et courriels",
        "Examiner les conversations et corriger les réponses erronées"
      ],
      "use_cases": [
        "Former les agents avec sites, PDF et articles",
        "Examiner les conversations et corriger les réponses erronées"
      ],
      "pricing_notes": "Free inclut deux sièges sans crédits IA. La facturation est par espace ; budget IA et constructeur varient selon le niveau. Essai de 14 jours.",
      "faq": [
        {
          "q": "Comment s’intègre-t-il au travail existant ?",
          "a": "Créer des flux sans code pour chat, réseaux et courriels; Examiner les conversations et corriger les réponses erronées."
        },
        {
          "q": "Que vérifier avant de choisir un forfait ?",
          "a": "Free inclut deux sièges sans crédits IA. La facturation est par espace ; budget IA et constructeur varient selon le niveau. Essai de 14 jours."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "form_factor": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "platforms": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "deployment": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "offline": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "regions": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "api": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "license": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "commercial_use": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "languages": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "billing": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "Former les agents avec sites, PDF et articles"
        }
      }
    },
    "ja": {
      "description": "共有受信箱と設定可能なAIエージェントを組み合わせる全チャネルサポート。",
      "overview": "共有受信箱と設定可能なAIエージェントを組み合わせる全チャネルサポート。 Web内容、PDF、ナレッジ記事から学習; チャット、SNS、メールのノーコードフローを設計; 会話を確認し誤った回答を修正.",
      "features": [
        "Web内容、PDF、ナレッジ記事から学習",
        "チャット、SNS、メールのノーコードフローを設計",
        "会話を確認し誤った回答を修正"
      ],
      "use_cases": [
        "Web内容、PDF、ナレッジ記事から学習",
        "会話を確認し誤った回答を修正"
      ],
      "pricing_notes": "Freeは2席の共有受信箱でAIクレジットなし。有料はワークスペース単位で、AI予算と構築機能はプラン別です。14日間試用があります。",
      "faq": [
        {
          "q": "既存の作業にどう組み込めますか？",
          "a": "チャット、SNS、メールのノーコードフローを設計; 会話を確認し誤った回答を修正."
        },
        {
          "q": "プラン選択前に何を確認すべきですか？",
          "a": "Freeは2席の共有受信箱でAIクレジットなし。有料はワークスペース単位で、AI予算と構築機能はプラン別です。14日間試用があります。"
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "form_factor": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "platforms": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "deployment": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "offline": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "regions": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "api": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "license": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "commercial_use": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "languages": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "billing": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "Web内容、PDF、ナレッジ記事から学習"
        }
      }
    },
    "de": {
      "description": "Omnichannel-Support mit gemeinsamem Postfach und konfigurierbaren KI-Agenten.",
      "overview": "Omnichannel-Support mit gemeinsamem Postfach und konfigurierbaren KI-Agenten. Agenten aus Websites, PDFs und Wissensartikeln trainieren; No-Code-Abläufe für Chat, soziale Kanäle und E-Mail gestalten; Agentengespräche prüfen und falsche Antworten korrigieren.",
      "features": [
        "Agenten aus Websites, PDFs und Wissensartikeln trainieren",
        "No-Code-Abläufe für Chat, soziale Kanäle und E-Mail gestalten",
        "Agentengespräche prüfen und falsche Antworten korrigieren"
      ],
      "use_cases": [
        "Agenten aus Websites, PDFs und Wissensartikeln trainieren",
        "Agentengespräche prüfen und falsche Antworten korrigieren"
      ],
      "pricing_notes": "Free enthält zwei Plätze ohne KI-Credits. Bezahlt wird je Workspace; KI-Budget und Agentenbau variieren je Tarif. 14 Testtage sind verfügbar.",
      "faq": [
        {
          "q": "Wie passt es in bestehende Abläufe?",
          "a": "No-Code-Abläufe für Chat, soziale Kanäle und E-Mail gestalten; Agentengespräche prüfen und falsche Antworten korrigieren."
        },
        {
          "q": "Was ist vor der Tarifwahl zu prüfen?",
          "a": "Free enthält zwei Plätze ohne KI-Credits. Bezahlt wird je Workspace; KI-Budget und Agentenbau variieren je Tarif. 14 Testtage sind verfügbar."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "form_factor": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "platforms": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "deployment": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "offline": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "regions": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "api": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "license": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "commercial_use": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "languages": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "billing": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "Agenten aus Websites, PDFs und Wissensartikeln trainieren"
        }
      }
    },
    "pt": {
      "description": "Suporte omnicanal com caixa compartilhada e agentes configuráveis.",
      "overview": "Suporte omnicanal com caixa compartilhada e agentes configuráveis. Treinar agentes com sites, PDFs e artigos; Criar fluxos sem código para chat, redes e email; Revisar conversas e corrigir respostas inválidas.",
      "features": [
        "Treinar agentes com sites, PDFs e artigos",
        "Criar fluxos sem código para chat, redes e email",
        "Revisar conversas e corrigir respostas inválidas"
      ],
      "use_cases": [
        "Treinar agentes com sites, PDFs e artigos",
        "Revisar conversas e corrigir respostas inválidas"
      ],
      "pricing_notes": "Free inclui dois assentos sem créditos de IA. A cobrança é por espaço; orçamento de IA e construtor variam por nível. Há teste de 14 dias.",
      "faq": [
        {
          "q": "Como se integra ao trabalho existente?",
          "a": "Criar fluxos sem código para chat, redes e email; Revisar conversas e corrigir respostas inválidas."
        },
        {
          "q": "O que verificar antes de escolher um plano?",
          "a": "Free inclui dois assentos sem créditos de IA. A cobrança é por espaço; orçamento de IA e construtor variam por nível. Há teste de 14 dias."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "form_factor": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "platforms": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "deployment": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "offline": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "regions": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "api": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "license": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "commercial_use": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "languages": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "billing": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "Treinar agentes com sites, PDFs e artigos"
        }
      }
    },
    "ko": {
      "description": "공유 받은편지함과 구성형 AI 에이전트를 결합한 옴니채널 지원.",
      "overview": "공유 받은편지함과 구성형 AI 에이전트를 결합한 옴니채널 지원. 웹 콘텐츠·PDF·지식 문서로 에이전트 학습; 채팅·소셜·이메일의 노코드 흐름 설계; 대화를 검토하고 잘못된 답변 수정.",
      "features": [
        "웹 콘텐츠·PDF·지식 문서로 에이전트 학습",
        "채팅·소셜·이메일의 노코드 흐름 설계",
        "대화를 검토하고 잘못된 답변 수정"
      ],
      "use_cases": [
        "웹 콘텐츠·PDF·지식 문서로 에이전트 학습",
        "대화를 검토하고 잘못된 답변 수정"
      ],
      "pricing_notes": "Free는 2좌석 공유 받은편지함이며 AI 크레딧은 없습니다. 유료는 워크스페이스별이며 AI 예산·빌더 제공은 요금제에 따라 다릅니다. 14일 체험이 있습니다.",
      "faq": [
        {
          "q": "기존 업무에 어떻게 연결하나요?",
          "a": "채팅·소셜·이메일의 노코드 흐름 설계; 대화를 검토하고 잘못된 답변 수정."
        },
        {
          "q": "요금제 선택 전 무엇을 확인하나요?",
          "a": "Free는 2좌석 공유 받은편지함이며 AI 크레딧은 없습니다. 유료는 워크스페이스별이며 AI 예산·빌더 제공은 요금제에 따라 다릅니다. 14일 체험이 있습니다."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "form_factor": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "platforms": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "deployment": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "offline": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "regions": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "api": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "license": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "commercial_use": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "languages": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "billing": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        }
      },
      "facts": {
        "crisp.capability.primary": {
          "value": "웹 콘텐츠·PDF·지식 문서로 에이전트 학습"
        }
      }
    }
  },
  "verification": {
    "last_checked": "2026-11-03",
    "batch": "catalog-500-20261103",
    "source_review": "Official product pages read; no product-performance test.",
    "reviewed_sources": [
      "https://crisp.chat/en/",
      "https://crisp.chat/en/pricing/"
    ],
    "egress_region": "unknown",
    "owner": "workplace",
    "gap_note": "Only documented product scope and supplied claims were reviewed. Fields left unknown were not established for this entry; no launch date, geographic guarantee or licence is inferred."
  },
  "url": "https://globalaiproductindex.com/products/crisp/"
}