{
  "slug": "chatbase",
  "name": "Chatbase",
  "company": "Chatbase",
  "website": "https://www.chatbase.co/",
  "category": "customer-support",
  "business_model": "paid",
  "availability": "unknown",
  "launched": null,
  "tags": [
    "customer-support",
    "ai-workflows"
  ],
  "updated": "2026-11-03",
  "sources": [
    {
      "title": "Official product page",
      "url": "https://www.chatbase.co/"
    },
    {
      "title": "Official plans or product documentation",
      "url": "https://www.chatbase.co/pricing"
    }
  ],
  "selection": {
    "tasks": [
      "customer-support"
    ],
    "form_factor": "web-app",
    "platforms": [
      "web"
    ],
    "deployment": [
      "cloud"
    ],
    "offline": "unknown",
    "regions": [
      "unknown"
    ],
    "api": "unknown",
    "license": "unknown",
    "commercial_use": "unknown",
    "languages": [
      "unknown"
    ],
    "billing": {
      "models": [
        "subscription",
        "enterprise-quote"
      ],
      "free_allowance": "no",
      "requires_subscription": "yes"
    }
  },
  "selection_evidence": {
    "tasks": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "form_factor": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "platforms": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "deployment": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "offline": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "regions": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "api": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "license": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "commercial_use": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "languages": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "billing": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    }
  },
  "facts": [
    {
      "id": "chatbase.capability.primary",
      "field": "capability",
      "value": "Answer support questions across chat, email, and voice",
      "status": "verified",
      "evidence_type": "official_page",
      "checked": "2026-11-03",
      "sources": [
        "https://www.chatbase.co/"
      ]
    }
  ],
  "description": "Customer experience agents spanning support, sales, and product guidance.",
  "overview": "Customer experience agents spanning support, sales, and product guidance. Answer support questions across chat, email, and voice; Connect business knowledge and configure agent procedures; Review escalations and improve agents with conversation analytics.",
  "features": [
    "Answer support questions across chat, email, and voice",
    "Connect business knowledge and configure agent procedures",
    "Review escalations and improve agents with conversation analytics"
  ],
  "use_cases": [
    "Answer support questions across chat, email, and voice",
    "Review escalations and improve agents with conversation analytics"
  ],
  "pricing_notes": "Paid tiers use monthly message credits; Hobby shows a seven-day trial. Annual equivalents, extra agents, storage, and branding removal change cost.",
  "faq": [
    {
      "q": "How does it fit an existing workflow?",
      "a": "Connect business knowledge and configure agent procedures; Review escalations and improve agents with conversation analytics."
    },
    {
      "q": "What should I check before choosing a plan?",
      "a": "Paid tiers use monthly message credits; Hobby shows a seven-day trial. Annual equivalents, extra agents, storage, and branding removal change cost."
    }
  ],
  "i18n": {
    "zh": {
      "description": "覆盖客服、销售和产品引导的客户体验智能体。",
      "overview": "覆盖客服、销售和产品引导的客户体验智能体。 通过聊天、邮件和语音解答客服问题; 连接业务知识并配置智能体处理流程; 依据升级转人工记录和对话分析改进智能体.",
      "features": [
        "通过聊天、邮件和语音解答客服问题",
        "连接业务知识并配置智能体处理流程",
        "依据升级转人工记录和对话分析改进智能体"
      ],
      "use_cases": [
        "通过聊天、邮件和语音解答客服问题",
        "依据升级转人工记录和对话分析改进智能体"
      ],
      "pricing_notes": "付费方案使用月度消息积分；Hobby提供七天试用。年付折算、额外智能体、存储及去品牌会影响费用。",
      "faq": [
        {
          "q": "它如何接入已有工作流程？",
          "a": "连接业务知识并配置智能体处理流程; 依据升级转人工记录和对话分析改进智能体."
        },
        {
          "q": "选择方案前应确认什么？",
          "a": "付费方案使用月度消息积分；Hobby提供七天试用。年付折算、额外智能体、存储及去品牌会影响费用。"
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "form_factor": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "platforms": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "deployment": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "offline": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "regions": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "api": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "license": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "commercial_use": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "languages": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "billing": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "通过聊天、邮件和语音解答客服问题"
        }
      }
    },
    "es": {
      "description": "Agentes de experiencia de cliente para soporte, ventas y orientación de producto.",
      "overview": "Agentes de experiencia de cliente para soporte, ventas y orientación de producto. Resolver consultas por chat, correo y voz; Conectar conocimiento empresarial y configurar procedimientos; Revisar escalaciones y mejorar agentes con análisis de conversaciones.",
      "features": [
        "Resolver consultas por chat, correo y voz",
        "Conectar conocimiento empresarial y configurar procedimientos",
        "Revisar escalaciones y mejorar agentes con análisis de conversaciones"
      ],
      "use_cases": [
        "Resolver consultas por chat, correo y voz",
        "Revisar escalaciones y mejorar agentes con análisis de conversaciones"
      ],
      "pricing_notes": "Los planes usan créditos mensuales; Hobby ofrece siete días de prueba. La facturación anual, agentes adicionales, almacenamiento y marca afectan el costo.",
      "faq": [
        {
          "q": "¿Cómo encaja en un flujo existente?",
          "a": "Conectar conocimiento empresarial y configurar procedimientos; Revisar escalaciones y mejorar agentes con análisis de conversaciones."
        },
        {
          "q": "¿Qué revisar antes de elegir un plan?",
          "a": "Los planes usan créditos mensuales; Hobby ofrece siete días de prueba. La facturación anual, agentes adicionales, almacenamiento y marca afectan el costo."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "form_factor": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "platforms": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "deployment": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "offline": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "regions": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "api": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "license": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "commercial_use": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "languages": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "billing": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "Resolver consultas por chat, correo y voz"
        }
      }
    },
    "fr": {
      "description": "Agents d’expérience client pour le support, les ventes et l’accompagnement produit.",
      "overview": "Agents d’expérience client pour le support, les ventes et l’accompagnement produit. Répondre par chat, courriel et voix; Relier les connaissances métier et définir des procédures; Améliorer les agents à partir des escalades et des analyses.",
      "features": [
        "Répondre par chat, courriel et voix",
        "Relier les connaissances métier et définir des procédures",
        "Améliorer les agents à partir des escalades et des analyses"
      ],
      "use_cases": [
        "Répondre par chat, courriel et voix",
        "Améliorer les agents à partir des escalades et des analyses"
      ],
      "pricing_notes": "Les forfaits utilisent des crédits mensuels ; Hobby propose sept jours d’essai. Engagement annuel, agents supplémentaires, stockage et marque modifient le coût.",
      "faq": [
        {
          "q": "Comment s’intègre-t-il au travail existant ?",
          "a": "Relier les connaissances métier et définir des procédures; Améliorer les agents à partir des escalades et des analyses."
        },
        {
          "q": "Que vérifier avant de choisir un forfait ?",
          "a": "Les forfaits utilisent des crédits mensuels ; Hobby propose sept jours d’essai. Engagement annuel, agents supplémentaires, stockage et marque modifient le coût."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "form_factor": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "platforms": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "deployment": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "offline": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "regions": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "api": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "license": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "commercial_use": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "languages": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "billing": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "Répondre par chat, courriel et voix"
        }
      }
    },
    "ja": {
      "description": "サポート、営業、製品案内を扱う顧客対応エージェント。",
      "overview": "サポート、営業、製品案内を扱う顧客対応エージェント。 チャット、メール、音声でサポート質問に回答; 業務知識を接続し処理手順を設定; 引き継ぎ記録と会話分析でエージェントを改善.",
      "features": [
        "チャット、メール、音声でサポート質問に回答",
        "業務知識を接続し処理手順を設定",
        "引き継ぎ記録と会話分析でエージェントを改善"
      ],
      "use_cases": [
        "チャット、メール、音声でサポート質問に回答",
        "引き継ぎ記録と会話分析でエージェントを改善"
      ],
      "pricing_notes": "有料プランは月次メッセージクレジット制で、Hobbyは7日間試用。年払い換算、追加エージェント、容量、ブランド削除で料金が変わります。",
      "faq": [
        {
          "q": "既存の作業にどう組み込めますか？",
          "a": "業務知識を接続し処理手順を設定; 引き継ぎ記録と会話分析でエージェントを改善."
        },
        {
          "q": "プラン選択前に何を確認すべきですか？",
          "a": "有料プランは月次メッセージクレジット制で、Hobbyは7日間試用。年払い換算、追加エージェント、容量、ブランド削除で料金が変わります。"
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "form_factor": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "platforms": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "deployment": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "offline": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "regions": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "api": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "license": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "commercial_use": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "languages": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "billing": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "チャット、メール、音声でサポート質問に回答"
        }
      }
    },
    "de": {
      "description": "Kundenservice-Agenten für Support, Vertrieb und Produktberatung.",
      "overview": "Kundenservice-Agenten für Support, Vertrieb und Produktberatung. Supportfragen über Chat, E-Mail und Sprache beantworten; Geschäftswissen anbinden und Abläufe festlegen; Eskalationen und Gesprächsanalysen zur Verbesserung nutzen.",
      "features": [
        "Supportfragen über Chat, E-Mail und Sprache beantworten",
        "Geschäftswissen anbinden und Abläufe festlegen",
        "Eskalationen und Gesprächsanalysen zur Verbesserung nutzen"
      ],
      "use_cases": [
        "Supportfragen über Chat, E-Mail und Sprache beantworten",
        "Eskalationen und Gesprächsanalysen zur Verbesserung nutzen"
      ],
      "pricing_notes": "Bezahlte Tarife nutzen monatliche Nachrichten-Credits; Hobby bietet sieben Testtage. Jahresbindung, zusätzliche Agenten, Speicher und Markenentfernung beeinflussen die Kosten.",
      "faq": [
        {
          "q": "Wie passt es in bestehende Abläufe?",
          "a": "Geschäftswissen anbinden und Abläufe festlegen; Eskalationen und Gesprächsanalysen zur Verbesserung nutzen."
        },
        {
          "q": "Was ist vor der Tarifwahl zu prüfen?",
          "a": "Bezahlte Tarife nutzen monatliche Nachrichten-Credits; Hobby bietet sieben Testtage. Jahresbindung, zusätzliche Agenten, Speicher und Markenentfernung beeinflussen die Kosten."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "form_factor": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "platforms": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "deployment": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "offline": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "regions": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "api": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "license": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "commercial_use": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "languages": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "billing": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "Supportfragen über Chat, E-Mail und Sprache beantworten"
        }
      }
    },
    "pt": {
      "description": "Agentes de experiência do cliente para suporte, vendas e orientação sobre produtos.",
      "overview": "Agentes de experiência do cliente para suporte, vendas e orientação sobre produtos. Responder por chat, email e voz; Conectar conhecimento empresarial e configurar procedimentos; Melhorar agentes com escalonamentos e análise de conversas.",
      "features": [
        "Responder por chat, email e voz",
        "Conectar conhecimento empresarial e configurar procedimentos",
        "Melhorar agentes com escalonamentos e análise de conversas"
      ],
      "use_cases": [
        "Responder por chat, email e voz",
        "Melhorar agentes com escalonamentos e análise de conversas"
      ],
      "pricing_notes": "Os planos usam créditos mensais; Hobby oferece sete dias de teste. Cobrança anual, agentes extras, armazenamento e remoção da marca alteram o custo.",
      "faq": [
        {
          "q": "Como se integra ao trabalho existente?",
          "a": "Conectar conhecimento empresarial e configurar procedimentos; Melhorar agentes com escalonamentos e análise de conversas."
        },
        {
          "q": "O que verificar antes de escolher um plano?",
          "a": "Os planos usam créditos mensais; Hobby oferece sete dias de teste. Cobrança anual, agentes extras, armazenamento e remoção da marca alteram o custo."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "form_factor": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "platforms": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "deployment": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "offline": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "regions": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "api": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "license": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "commercial_use": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "languages": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "billing": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "Responder por chat, email e voz"
        }
      }
    },
    "ko": {
      "description": "지원·영업·제품 안내를 다루는 고객 경험 에이전트.",
      "overview": "지원·영업·제품 안내를 다루는 고객 경험 에이전트. 채팅·이메일·음성으로 고객 질문 응답; 회사 지식을 연결하고 처리 절차 구성; 상담원 이관 기록과 대화 분석으로 개선.",
      "features": [
        "채팅·이메일·음성으로 고객 질문 응답",
        "회사 지식을 연결하고 처리 절차 구성",
        "상담원 이관 기록과 대화 분석으로 개선"
      ],
      "use_cases": [
        "채팅·이메일·음성으로 고객 질문 응답",
        "상담원 이관 기록과 대화 분석으로 개선"
      ],
      "pricing_notes": "유료 요금제는 월 메시지 크레딧 방식이며 Hobby는 7일 체험을 제공합니다. 연간 결제, 추가 에이전트·저장 공간·브랜드 제거 비용을 확인하세요.",
      "faq": [
        {
          "q": "기존 업무에 어떻게 연결하나요?",
          "a": "회사 지식을 연결하고 처리 절차 구성; 상담원 이관 기록과 대화 분석으로 개선."
        },
        {
          "q": "요금제 선택 전 무엇을 확인하나요?",
          "a": "유료 요금제는 월 메시지 크레딧 방식이며 Hobby는 7일 체험을 제공합니다. 연간 결제, 추가 에이전트·저장 공간·브랜드 제거 비용을 확인하세요."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "form_factor": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "platforms": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "deployment": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "offline": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "regions": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "api": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "license": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "commercial_use": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "languages": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "billing": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        }
      },
      "facts": {
        "chatbase.capability.primary": {
          "value": "채팅·이메일·음성으로 고객 질문 응답"
        }
      }
    }
  },
  "verification": {
    "last_checked": "2026-11-03",
    "batch": "catalog-500-20261103",
    "source_review": "Official product pages read; no product-performance test.",
    "reviewed_sources": [
      "https://www.chatbase.co/",
      "https://www.chatbase.co/pricing"
    ],
    "egress_region": "unknown",
    "owner": "workplace",
    "gap_note": "Only documented product scope and supplied claims were reviewed. Fields left unknown were not established for this entry; no launch date, geographic guarantee or licence is inferred."
  },
  "url": "https://globalaiproductindex.com/products/chatbase/"
}