{
  "slug": "aisera",
  "name": "Aisera",
  "company": "Automation Anywhere",
  "website": "https://www.automationanywhere.com/solutions/aisera",
  "category": "agents",
  "business_model": "paid",
  "availability": "unknown",
  "launched": null,
  "tags": [
    "agents",
    "ai-workflows"
  ],
  "updated": "2026-11-03",
  "sources": [
    {
      "title": "Official product page",
      "url": "https://www.automationanywhere.com/solutions/aisera"
    },
    {
      "title": "Official plans or product documentation",
      "url": "https://www.automationanywhere.com/products/ai-service-desk"
    }
  ],
  "selection": {
    "tasks": [
      "automation-agents"
    ],
    "form_factor": "web-app",
    "platforms": [
      "web"
    ],
    "deployment": [
      "cloud"
    ],
    "offline": "unknown",
    "regions": [
      "unknown"
    ],
    "api": "unknown",
    "license": "unknown",
    "commercial_use": "unknown",
    "languages": [
      "unknown"
    ],
    "billing": {
      "models": [
        "enterprise-quote"
      ],
      "free_allowance": "unknown",
      "requires_subscription": "unknown"
    }
  },
  "selection_evidence": {
    "tasks": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "form_factor": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "platforms": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "deployment": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    },
    "offline": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "regions": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "api": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "license": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "commercial_use": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "languages": {
      "status": "unknown",
      "note": "This product-specific field was not established in this entry’s source review."
    },
    "billing": {
      "status": "editorial_inference",
      "note": "Editorial classification of the documented features; not a product-performance test."
    }
  },
  "facts": [
    {
      "id": "aisera.capability.primary",
      "field": "capability",
      "value": "Automate IT service management and employee support requests",
      "status": "verified",
      "evidence_type": "official_page",
      "checked": "2026-11-03",
      "sources": [
        "https://www.automationanywhere.com/solutions/aisera"
      ]
    }
  ],
  "description": "Enterprise service agents now offered and supported by Automation Anywhere.",
  "overview": "Enterprise service agents now offered and supported by Automation Anywhere. Automate IT service management and employee support requests; Provide real-time agent guidance and recommended next actions; Resolve service-desk tickets and provision application access.",
  "features": [
    "Automate IT service management and employee support requests",
    "Provide real-time agent guidance and recommended next actions",
    "Resolve service-desk tickets and provision application access"
  ],
  "use_cases": [
    "Automate IT service management and employee support requests",
    "Resolve service-desk tickets and provision application access"
  ],
  "pricing_notes": "The vendor confirms continued Aisera product support after acquisition. Pricing and renewals depend on the agreement; reviewed pages did not establish a comparable starting price or free quota.",
  "faq": [
    {
      "q": "How does it fit an existing workflow?",
      "a": "Provide real-time agent guidance and recommended next actions; Resolve service-desk tickets and provision application access."
    },
    {
      "q": "What should I check before choosing a plan?",
      "a": "The vendor confirms continued Aisera product support after acquisition. Pricing and renewals depend on the agreement; reviewed pages did not establish a comparable starting price or free quota."
    }
  ],
  "i18n": {
    "zh": {
      "description": "由Automation Anywhere持续提供与支持的企业服务智能体。",
      "overview": "由Automation Anywhere持续提供与支持的企业服务智能体。 自动处理IT服务管理和员工支持请求; 为坐席提供实时指引及下一步操作建议; 解决服务台工单并分配应用访问权限.",
      "features": [
        "自动处理IT服务管理和员工支持请求",
        "为坐席提供实时指引及下一步操作建议",
        "解决服务台工单并分配应用访问权限"
      ],
      "use_cases": [
        "自动处理IT服务管理和员工支持请求",
        "解决服务台工单并分配应用访问权限"
      ],
      "pricing_notes": "供应商确认收购后继续支持Aisera产品。定价和续费依合同；所读页面未确认可比较起价或免费额度。",
      "faq": [
        {
          "q": "它如何接入已有工作流程？",
          "a": "为坐席提供实时指引及下一步操作建议; 解决服务台工单并分配应用访问权限."
        },
        {
          "q": "选择方案前应确认什么？",
          "a": "供应商确认收购后继续支持Aisera产品。定价和续费依合同；所读页面未确认可比较起价或免费额度。"
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "form_factor": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "platforms": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "deployment": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        },
        "offline": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "regions": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "api": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "license": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "commercial_use": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "languages": {
          "note": "本条目的来源核查尚未确认这一产品字段。"
        },
        "billing": {
          "note": "依据所记录功能作出的编辑归类，非产品性能实测。"
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "自动处理IT服务管理和员工支持请求"
        }
      }
    },
    "es": {
      "description": "Agentes de servicio empresarial ofrecidos por Automation Anywhere.",
      "overview": "Agentes de servicio empresarial ofrecidos por Automation Anywhere. Automatizar solicitudes de TI y soporte al empleado; Dar orientación en tiempo real y recomendar acciones; Resolver tickets y aprovisionar acceso a aplicaciones.",
      "features": [
        "Automatizar solicitudes de TI y soporte al empleado",
        "Dar orientación en tiempo real y recomendar acciones",
        "Resolver tickets y aprovisionar acceso a aplicaciones"
      ],
      "use_cases": [
        "Automatizar solicitudes de TI y soporte al empleado",
        "Resolver tickets y aprovisionar acceso a aplicaciones"
      ],
      "pricing_notes": "El proveedor confirma continuidad tras la adquisición. Precio y renovación dependen del contrato; no se establecieron precio inicial comparable ni cuota gratuita.",
      "faq": [
        {
          "q": "¿Cómo encaja en un flujo existente?",
          "a": "Dar orientación en tiempo real y recomendar acciones; Resolver tickets y aprovisionar acceso a aplicaciones."
        },
        {
          "q": "¿Qué revisar antes de elegir un plan?",
          "a": "El proveedor confirma continuidad tras la adquisición. Precio y renovación dependen del contrato; no se establecieron precio inicial comparable ni cuota gratuita."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "form_factor": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "platforms": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "deployment": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        },
        "offline": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "regions": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "api": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "license": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "commercial_use": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "languages": {
          "note": "La revisión de fuentes de esta entrada no estableció este dato del producto."
        },
        "billing": {
          "note": "Clasificación editorial de las funciones documentadas; no es una prueba de rendimiento."
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "Automatizar solicitudes de TI y soporte al empleado"
        }
      }
    },
    "fr": {
      "description": "Agents de service d’entreprise proposés par Automation Anywhere.",
      "overview": "Agents de service d’entreprise proposés par Automation Anywhere. Automatiser les demandes informatiques et des salariés; Guider les conseillers et recommander les prochaines actions; Résoudre les tickets et attribuer les accès applicatifs.",
      "features": [
        "Automatiser les demandes informatiques et des salariés",
        "Guider les conseillers et recommander les prochaines actions",
        "Résoudre les tickets et attribuer les accès applicatifs"
      ],
      "use_cases": [
        "Automatiser les demandes informatiques et des salariés",
        "Résoudre les tickets et attribuer les accès applicatifs"
      ],
      "pricing_notes": "Le fournisseur confirme la continuité après acquisition. Prix et renouvellements dépendent du contrat ; aucun tarif initial comparable ni quota gratuit n’a été établi.",
      "faq": [
        {
          "q": "Comment s’intègre-t-il au travail existant ?",
          "a": "Guider les conseillers et recommander les prochaines actions; Résoudre les tickets et attribuer les accès applicatifs."
        },
        {
          "q": "Que vérifier avant de choisir un forfait ?",
          "a": "Le fournisseur confirme la continuité après acquisition. Prix et renouvellements dépendent du contrat ; aucun tarif initial comparable ni quota gratuit n’a été établi."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "form_factor": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "platforms": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "deployment": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        },
        "offline": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "regions": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "api": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "license": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "commercial_use": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "languages": {
          "note": "L’examen des sources de cette fiche n’a pas établi ce point du produit."
        },
        "billing": {
          "note": "Classement éditorial des fonctions documentées ; aucun test de performance."
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "Automatiser les demandes informatiques et des salariés"
        }
      }
    },
    "ja": {
      "description": "Automation Anywhereが継続提供・支援する企業サービスエージェント。",
      "overview": "Automation Anywhereが継続提供・支援する企業サービスエージェント。 ITサービス管理と従業員の依頼を自動処理; 担当者へリアルタイム案内と次の操作を提案; サービスデスクのチケット解決とアプリ権限付与.",
      "features": [
        "ITサービス管理と従業員の依頼を自動処理",
        "担当者へリアルタイム案内と次の操作を提案",
        "サービスデスクのチケット解決とアプリ権限付与"
      ],
      "use_cases": [
        "ITサービス管理と従業員の依頼を自動処理",
        "サービスデスクのチケット解決とアプリ権限付与"
      ],
      "pricing_notes": "買収後もAisera製品を支援すると公式に説明しています。料金・更新は契約次第で、比較可能な開始価格や無料枠は未確認です。",
      "faq": [
        {
          "q": "既存の作業にどう組み込めますか？",
          "a": "担当者へリアルタイム案内と次の操作を提案; サービスデスクのチケット解決とアプリ権限付与."
        },
        {
          "q": "プラン選択前に何を確認すべきですか？",
          "a": "買収後もAisera製品を支援すると公式に説明しています。料金・更新は契約次第で、比較可能な開始価格や無料枠は未確認です。"
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "form_factor": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "platforms": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "deployment": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        },
        "offline": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "regions": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "api": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "license": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "commercial_use": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "languages": {
          "note": "この項目の資料確認では、この製品固有の情報は未確認です。"
        },
        "billing": {
          "note": "記録された機能に基づく編集上の分類であり、性能の実測ではありません。"
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "ITサービス管理と従業員の依頼を自動処理"
        }
      }
    },
    "de": {
      "description": "Enterprise-Service-Agenten von Automation Anywhere.",
      "overview": "Enterprise-Service-Agenten von Automation Anywhere. IT-Service- und Mitarbeitersupportanfragen automatisieren; Agenten in Echtzeit anleiten und nächste Schritte empfehlen; Servicetickets lösen und Anwendungszugriff bereitstellen.",
      "features": [
        "IT-Service- und Mitarbeitersupportanfragen automatisieren",
        "Agenten in Echtzeit anleiten und nächste Schritte empfehlen",
        "Servicetickets lösen und Anwendungszugriff bereitstellen"
      ],
      "use_cases": [
        "IT-Service- und Mitarbeitersupportanfragen automatisieren",
        "Servicetickets lösen und Anwendungszugriff bereitstellen"
      ],
      "pricing_notes": "Der Anbieter bestätigt fortgesetzte Unterstützung nach der Übernahme. Preise und Verlängerungen sind vertragsabhängig; vergleichbarer Einstiegspreis und Gratisvolumen wurden nicht festgestellt.",
      "faq": [
        {
          "q": "Wie passt es in bestehende Abläufe?",
          "a": "Agenten in Echtzeit anleiten und nächste Schritte empfehlen; Servicetickets lösen und Anwendungszugriff bereitstellen."
        },
        {
          "q": "Was ist vor der Tarifwahl zu prüfen?",
          "a": "Der Anbieter bestätigt fortgesetzte Unterstützung nach der Übernahme. Preise und Verlängerungen sind vertragsabhängig; vergleichbarer Einstiegspreis und Gratisvolumen wurden nicht festgestellt."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "form_factor": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "platforms": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "deployment": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        },
        "offline": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "regions": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "api": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "license": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "commercial_use": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "languages": {
          "note": "Die Quellenprüfung dieses Eintrags hat dieses Produktfeld nicht belegt."
        },
        "billing": {
          "note": "Redaktionelle Einordnung dokumentierter Funktionen; kein Leistungstest."
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "IT-Service- und Mitarbeitersupportanfragen automatisieren"
        }
      }
    },
    "pt": {
      "description": "Agentes de serviço empresarial oferecidos pela Automation Anywhere.",
      "overview": "Agentes de serviço empresarial oferecidos pela Automation Anywhere. Automatizar pedidos de TI e suporte ao funcionário; Orientar atendentes em tempo real e recomendar ações; Resolver chamados e provisionar acesso a aplicativos.",
      "features": [
        "Automatizar pedidos de TI e suporte ao funcionário",
        "Orientar atendentes em tempo real e recomendar ações",
        "Resolver chamados e provisionar acesso a aplicativos"
      ],
      "use_cases": [
        "Automatizar pedidos de TI e suporte ao funcionário",
        "Resolver chamados e provisionar acesso a aplicativos"
      ],
      "pricing_notes": "O fornecedor confirma continuidade após a aquisição. Preços e renovações dependem do contrato; não foram confirmados preço inicial comparável nem cota gratuita.",
      "faq": [
        {
          "q": "Como se integra ao trabalho existente?",
          "a": "Orientar atendentes em tempo real e recomendar ações; Resolver chamados e provisionar acesso a aplicativos."
        },
        {
          "q": "O que verificar antes de escolher um plano?",
          "a": "O fornecedor confirma continuidade após a aquisição. Preços e renovações dependem do contrato; não foram confirmados preço inicial comparável nem cota gratuita."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "form_factor": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "platforms": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "deployment": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        },
        "offline": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "regions": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "api": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "license": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "commercial_use": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "languages": {
          "note": "A revisão de fontes desta entrada não estabeleceu este dado do produto."
        },
        "billing": {
          "note": "Classificação editorial dos recursos documentados; não é um teste de desempenho."
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "Automatizar pedidos de TI e suporte ao funcionário"
        }
      }
    },
    "ko": {
      "description": "Automation Anywhere가 계속 제공·지원하는 기업 서비스 에이전트.",
      "overview": "Automation Anywhere가 계속 제공·지원하는 기업 서비스 에이전트. IT 서비스 관리·직원 지원 요청 자동화; 상담원에게 실시간 가이드와 다음 작업 제안; 서비스 티켓 해결과 앱 접근 권한 제공.",
      "features": [
        "IT 서비스 관리·직원 지원 요청 자동화",
        "상담원에게 실시간 가이드와 다음 작업 제안",
        "서비스 티켓 해결과 앱 접근 권한 제공"
      ],
      "use_cases": [
        "IT 서비스 관리·직원 지원 요청 자동화",
        "서비스 티켓 해결과 앱 접근 권한 제공"
      ],
      "pricing_notes": "공급업체는 인수 후에도 Aisera 지원을 유지한다고 밝힙니다. 가격·갱신은 계약별이며 비교 가능한 시작가·무료 한도는 확인되지 않았습니다.",
      "faq": [
        {
          "q": "기존 업무에 어떻게 연결하나요?",
          "a": "상담원에게 실시간 가이드와 다음 작업 제안; 서비스 티켓 해결과 앱 접근 권한 제공."
        },
        {
          "q": "요금제 선택 전 무엇을 확인하나요?",
          "a": "공급업체는 인수 후에도 Aisera 지원을 유지한다고 밝힙니다. 가격·갱신은 계약별이며 비교 가능한 시작가·무료 한도는 확인되지 않았습니다."
        }
      ],
      "selection_evidence": {
        "tasks": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "form_factor": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "platforms": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "deployment": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        },
        "offline": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "regions": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "api": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "license": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "commercial_use": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "languages": {
          "note": "이 항목의 출처 검토에서 해당 제품 정보를 확인하지 못했습니다."
        },
        "billing": {
          "note": "문서화된 기능에 따른 편집상 분류이며 성능 실측이 아닙니다."
        }
      },
      "facts": {
        "aisera.capability.primary": {
          "value": "IT 서비스 관리·직원 지원 요청 자동화"
        }
      }
    }
  },
  "verification": {
    "last_checked": "2026-11-03",
    "batch": "catalog-500-20261103",
    "source_review": "Official product pages read; no product-performance test.",
    "reviewed_sources": [
      "https://www.automationanywhere.com/products/ai-service-desk",
      "https://www.automationanywhere.com/solutions/aisera"
    ],
    "egress_region": "unknown",
    "owner": "workplace",
    "gap_note": "Only documented product scope and supplied claims were reviewed. Fields left unknown were not established for this entry; no launch date, geographic guarantee or licence is inferred."
  },
  "url": "https://globalaiproductindex.com/products/aisera/"
}